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26 APRIL 2018

 

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article thumbnail Wednesday, 25 April 2018

Nearly half companies to miss GDPR deadline
EU and US firms fall behind compliance schedule
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Latest feature
     
 
Will CSR re-invigorate the loyalty industry?

Aware of the trend toward corporate social responsibility (CSR) in Loyalty, a group of industry veterans have established For Good Causes.

The social enterprise aims to provide a service cross the industry for programmes to leverage to improve social impact and tap into the goodwill between charities and their supporters. For Good Causes founder Crispin Rogers describes how.
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article thumbnail News - Data SecurityWednesday, 25 April 2018

Google says it is GDPR ready
Firm under fire for attempting to ’shield’ itself from new data rules Read more ...

article thumbnail News - Company newsTuesday, 24 April 2018

Are you a trendsetter, a challenger, or an achiever? Are you under 40? Read more ...

article thumbnail News - E-LoyaltyFriday, 20 April 2018

Amazon Prime passes 100m landmark
Programme wins over “divinely discontent” customers
Read more ...

article thumbnail News - Coalition SchemesThursday, 19 April 2018

Amex axes rewards scheme
Programme cancelled after partner exodus Read more ...

article thumbnail News - HospitalityThursday, 19 April 2018

Marriott/SPG new programme launches with aspiration as inspiration
Lesson in how to keep 110 million members engaged
Read more ...

article thumbnail News - HospitalityTuesday, 17 April 2018

Marriott unveils details of unified loyalty programmes
Details finally revealed 18 months after merger
Read more ...

article thumbnail News - Social MediaMonday, 16 April 2018

#wetherspoons has been discontinued
No more social media for this pub chain Read more ...

article thumbnail News - Retail LoyaltyFriday, 13 April 2018

Comment:
Dyson? There’s a challenge

I’ve just spoken to Dyson and WOW! They are a tough act to follow.
Read more ...

article thumbnail News - TravelWednesday, 11 April 2018

Moving on from Aimia – No. 2
Air Canada shares plans for new loyalty programme
Read more ...

article thumbnail News - Reward SchemesMonday, 09 April 2018

Drug dealers offering loyalty cards
Regular buyers get free cocaine

Read more ...

News - Data Security
Google says it is GDPR ready
Liam McLoughlin - Wednesday, 25 April 2018

News - Company news
30 under 40 - Just one more week to enter
Administrator - Tuesday, 24 April 2018

News - E-Loyalty
Amazon Prime passes 100m landmark
Liam McLoughlin - Friday, 20 April 2018

News - Coalition Schemes
Amex axes rewards scheme
Liam McLoughlin - Thursday, 19 April 2018

News - Hospitality
Marriott/SPG new programme launches with aspiration as inspiration
Liam McLoughlin - Thursday, 19 April 2018

News - Hospitality
Marriott unveils details of unified loyalty programmes
Liam McLoughlin - Tuesday, 17 April 2018

News - Social Media
#wetherspoons has been discontinued
Liam McLoughlin - Monday, 16 April 2018

News - Retail Loyalty
Comment: Dyson? There’s a challenge
Liam McLoughlin - Friday, 13 April 2018

News - Travel
Moving on from Aimia – No. 2
Liam McLoughlin - Wednesday, 11 April 2018

News - Reward Schemes
Drug dealers offering loyalty cards
Liam McLoughlin - Monday, 09 April 2018

News - Travel
Avios reverses back into BA Exec Club
Liam McLoughlin - Monday, 09 April 2018

News - Data Security
eCommerce breach puts spotlight on loyalty data
Liam McLoughlin - Friday, 06 April 2018

News - Hospitality
Hilton increases rewards for frequent travellers
Liam McLoughlin - Thursday, 05 April 2018

News - Data Security
Sainsbury’s says no need to reconsult with customers for GDPR permission
Liam McLoughlin - Wednesday, 04 April 2018

News - Reward Schemes
Sainsbury’s to trial New Nectar
Liam McLoughlin - Wednesday, 04 April 2018

News - Travel
Airline enables rewards redemption at gas stations
Liam McLoughlin - Wednesday, 04 April 2018

News - Financial Services
Oman bank starts ‘no card fees for life’ offer
Liam McLoughlin - Tuesday, 03 April 2018

News - Company news
Google loses Java software battle
Liam McLoughlin - Wednesday, 28 March 2018

News - E-Loyalty
Braintree integrates loyalty with payments
Liam McLoughlin - Wednesday, 28 March 2018

News - Retail Loyalty
Comment: Lack of omnichannel killed the toy retailer (not Amazon)
Liam McLoughlin - Friday, 02 March 2018

News - E-Loyalty
Rakuten plans cryptocurrency loyalty system
Liam McLoughlin - Wednesday, 28 February 2018

News - Loyalty Magazine Awards
The waiting is over – The Loyalty Magazine Awards Finalists announced
Liam McLoughlin - Tuesday, 13 March 2018

News - Loyalty Magazine Awards
The Loyalty Magazine Awards: Entries increase by nearly 40% for 2018
Liam McLoughlin - Tuesday, 27 February 2018

Features - Retail Loyalty
Securing customer loyalty by inviting them into the ‘Membership Economy’
Liam McLoughlin - Tuesday, 27 February 2018

Features - CSR
Will CSR re-invigorate the loyalty industry?
Liam McLoughlin - Tuesday, 27 March 2018

News - Loyalty Magazine Awards
Loyalty 30 under 40. It's not over!
Liam McLoughlin - Friday, 09 March 2018

News - Reward Schemes
Sainsbury’s to trial New Nectar
Liam McLoughlin - Wednesday, 04 April 2018

News - Retail Loyalty
Comment: Dyson? There’s a challenge
Liam McLoughlin - Friday, 13 April 2018

News - Data Security
Sainsbury’s says no need to reconsult with customers for GDPR permission
Liam McLoughlin - Wednesday, 04 April 2018

News - Reward Schemes
Consumers rank fuel savings as top loyalty reward
Liam McLoughlin - Tuesday, 13 March 2018

News - Travel
Qatar Airways start loyalty scheme for kids
Liam McLoughlin - Thursday, 22 March 2018

News - Coalition Schemes
Payback named among top innovators
Liam McLoughlin - Wednesday, 28 February 2018

News - Retail Loyalty
Shopping centre rolls out ‘mixed reality’
Liam McLoughlin - Monday, 26 February 2018

News - Corporate Social Responsibility
For Good Causes unlocks unused loyalty rewards for charity
Liam McLoughlin - Tuesday, 27 February 2018

News - Coalition Schemes
Aimia shares surge after Amazon parnership
Liam McLoughlin - Monday, 19 March 2018

News - Customer Insight
UK tops customer ‘Smiles’ league
Liam McLoughlin - Friday, 09 March 2018

News - Jobs & People
Confirmit appoints SVP for customer experience innovation
Liam McLoughlin - Monday, 05 March 2018

News - Reward Schemes
Nintendo extends loyalty to Switch system
Liam McLoughlin - Thursday, 08 March 2018

News - Company news
Google loses Java software battle
Liam McLoughlin - Wednesday, 28 March 2018

article thumbnail Features - Retail LoyaltyTuesday, 27 February 2018

Securing customer loyalty by inviting them into the ‘Membership Economy’
High street retailers face a battle to secure the loyalty of shoppers who are now naturally drawn online. Tailored, digitally-led retention schemes can provide an answer argues Rob Meakin, MD at Loyalty Pro.Ever since the inception of online shopping customers have become accustomed to purchasing what they want, when they want and from whichever retailer. Read more ...

article thumbnail Features - Data SecurityThursday, 15 February 2018

GDPR – Burden or Benefit?
Are companies putting GDPR in place so they can avoid huge potential fines, or will the new regulation help them to do more with personal data by building a personal sense of trust with their customers? 

Mandeep Sandhu, head of compliance at Carbon Black, outlines the GDPR challenges, why we need it, the transition journey, and when organisations will move from meeting its requirements to embracing the potential of GDPR. Read more ...


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article thumbnail
Features - Customer InsightThursday, 08 February 2018

The Attention Equilibrium: Brands must team up to survive in a world of infinite supply
Blog by Charles (Chuck) Ehredt, CEO and co-founder of Currency Alliance
A deluge of attention, everyone asking you to dance. Read more ...

Features - Reward SchemesFriday, 02 February 2018

What’s on your fans’ sporting bucket list?
How experiences are the ultimate reward for sports fans


Blog by sports rewards company Rewards4 Read more ...

article thumbnail Features - BrandsWednesday, 13 December 2017

What are we going to do about Amazon?
Amazon has created an amazing business model – and made it even better.

It set up an online shopping portal (that incidentally, no-one really expected to work – remember when it was just about books?), made it really simple to buy online, with few questions asked about returns; made sure the delivery is swift, and within the time promised.
Read more ...

article thumbnail Features - Retail LoyaltyThursday, 19 October 2017

AI top of the tech spending list
There is no doubt that retailers are accelerating spending on next-gen tech and artificial intelligence (AI) comes top of the list.
Forrester predicts that this year alone there will be a 300% increase in investment in artificial intelligence and much of this will be targeted at delivering improved experiences to customers.

JWT Intelligence research shows that 62% of millennials in the UK say they would appreciate a brand or retailer using AI technology to show more interesting products. Read more ...

article thumbnail Features - Reward SchemesThursday, 05 October 2017

Coming to terms with Canada’s loyalty Tsunami
Aimia and LoyaltyOne battle with changing landscape This is the most profitable period ever for airlines, but it is still true that few airlines make money out of seats. For most, the loyalty programme is the most lucrative division of the business. Which in part explains the tsunami that has hit the Canadian loyalty world in the past year. Read more ...

article thumbnail Features - Data SecurityThursday, 10 August 2017

GDPR is coming: Are you ready?
The European Union General Data Protection Regulation (GDPR) comes into force in less than a year (May 2018).

If you are among the 96% of companies that according to research still do not understand GDPR, here is what you need to know. Read more ...

article thumbnail Features - Reward SchemesMonday, 26 June 2017

Joining up the dots: Exclusive interview with Colin Evans
Colin Evans, chairman of the Collinson Group, is one of the founding fathers of loyalty and a worthy recipient of The Loyalty Magazine Awards 2017 Personality of the Year Award. He rarely consents to interviews, so don’t miss this exclusive and fascinating Q&A as he looks back on his career and discusses where the industry is headed.
Read more ...

article thumbnail Features - BrandsWednesday, 21 June 2017

Groundbreaking initiatives at The Loyalty Magazine Awards 2017
- Winners display a thoughtful mix of technology with a personal touch
- Strong CSR theme through the evening
- Read details on all the winners
Read more ...

article thumbnail Features - Retail LoyaltyWednesday, 14 June 2017

Meet the Sponsor: Tranxactor
Bringing a proven loyalty and gift solution to European retailers
. In conversation with John Norrie, founder and CEO of Tranxactor Read more ...

article thumbnail Features - MobileTuesday, 06 June 2017

Meet the Sponsor: Bink
What is the Future of the Loyalty Industry? In a phrase, “Payment Linked Loyalty”
Article by Lee Clarke, CEO and co-founder, Bink


Today’s consumer is fast, efficient and digitally savvy. They expect seamless, personalised, end to end solutions that save them time and harness the power of the technology they’re already using. Yet traditional loyalty schemes have evolved very little since their inception in the 1990s, continuing to operate on a plastic card or paper voucher basis. Read more ...

article thumbnail Features - CRMFriday, 26 May 2017

Meet the sponsor Q&A: Comarch
What makes us stay loyal to a brand? Julian Bonnett, business development manager at Comarch, explains the company's approach

Is a customer who buys from you every day loyal, or are they buying from habit or convenience? What would make a customer go out of their way to buy from you, rather than from a competitor?

Loyalty combines functional and emotional connections with the brand. It comes from a lasting relationship based on trust, value, convenience and satisfaction. Read more ...

article thumbnail Features - B2BTuesday, 23 May 2017

Meet the Sponsor Q&A: Qivos
Forget B2B and B2C. This is about H2H

In conversation with Chris Papandropoulos, chief marketing officer of QivosWe were expanding into new markets and we wanted something unique. Since other companies also exist with the name CLOUDBIZ in US and Asia, we decided to rebrand. Read more ...

article thumbnail Features - MobileFriday, 05 May 2017

Meet the Sponsors
Interview with Alain Falys, co-founder and CEO of Loyalty Magazine Awards 2017 sponsor Yoyo

Yoyo Wallet has been in existence since 2013 and is one of the most popular digital applications in the UK, offering mobile payment, digital loyalty, pre-ordering and personalised customer interactions. As the UK’s fastest growing mobile wallet, it is currently used at more than 200 corporate head offices and over 50 universities all over the country. Read more ...

article thumbnail Features - Retail LoyaltyFriday, 31 March 2017

How to be location based, targeted and relevant
Accompanying the customer on her journey

Location-based marketing received a negative reputation very early. Too many suggestions about selling specific sweaters and trousers as a person entered a store caused major concerns that customers would simply switch off their phones to avoid the sales hassles. Location based information, if used as part of a loyalty proposition and kept in context to the customer’s requirements and circumstances, is a different proposition. Read more ...

article thumbnail Features - BrandsFriday, 24 February 2017

Condé Nast sells dreams
Case study: How the magazine publisher is using data analytics to achieve customer loyalty for its 100-year-old recipe of glamour, beauty, fashion advice and dreams.
Condé Nast is the publisher behind Vogue, GQ, Wired, Vanity Fair, Brides, House and Garden and many other glossy magazines that grace the coffee tables of the beautiful people, and those that aspire to be so. Read more ...

article thumbnail Features - CRMFriday, 10 February 2017

Thumbs up for loyalty programmes
But more understanding needed

Fifty-nine per cent of British shoppers would be encouraged to spend more with a brand if they had a loyalty programme, new research reveals.

A study by ICLP says 63% of shoppers would be encouraged to shop more frequently or spend more with a brand if they received discounts on future purchases. Read more ...

article thumbnail Features - BrandsTuesday, 24 January 2017

Paying more attention to what customers are saying
Case study: How New Look renewed its customer service strategy in a retail landscape that is both changing and challenging Shoppers expect to be able to shop online; they can compare products and prices, they comment to their friends on social media, and they have high expectations. Read more ...

article thumbnail Features - Reward SchemesThursday, 15 December 2016

Australia’s Loyalty War
Retailers play chess on a grand scale

A fascinating and brutal strategic war has been playing out in the loyalty industry in Australia over the last 7 years.

Philip Shelper explains how the story is unfolding. Read more ...

 
     
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