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16 DECEMBER 2018

 

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article thumbnail Wednesday, 12 December 2018

Most banks will be made irrelevant by 2030 - Gartner
Heritage firms heading for extinction
Within 12 years time, 80% of financial firms will either go out of business or be rendered irrelevant by new competition, changing customer behaviour and advancements in technology, according to forecasts by Gartner. Read more ...

 
     

Latest feature
     
 
SPECIAL REPORT: Chinese payment giants “light years ahead”

Customer loyalty chief tenet of model
Alipay acceptance at 7-Eleven
US$15.5 trillion in mobile payments in 2017

China has embraced mobile payments with such enthusiasm, the rest of the world appear to be technology deniers. Alipay and WeChat, the main protagonists, score in terms of technology, user friendliness, number of users and ubiquity. Their data analytics are central to everything they do.


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article thumbnail News - Financial ServicesFriday, 07 December 2018

Shopping on mobiles now accounts for one quarter of spending
Continued e-commerce growth leaves British high street spending lowest in Europe
The UK now has the lowest proportion of high street spending in Europe – caused by the exponential growth in e-commerce shopping. Read more ...

article thumbnail News - Financial ServicesFriday, 07 December 2018

Monzo reaches funding target in less than three hours
Criticism of use of overdraft facility to buy shares
Monzo proved the value of customer loyalty this month when it reached its crowdfunding target in less than three hours – by persuading customers to invest. Read more ...

article thumbnail News - Financial ServicesFriday, 09 November 2018

Gartner says 80% of heritage companies will fail to survive
Traditional companies will struggle for relevance past 2030

We don’t want to depress you, but if you are working for what are now being called “heritage” firms, Gartner says you have an 80% change of going out of business by 2030. Read more ...

article thumbnail News - Financial ServicesThursday, 08 November 2018

Mastercard enables payment with rewards worldwide
Questions raised on the effect for the loyalty business case

Mastercard has thrown the proverbial cat among the pigeons with its announcement this week that it would be enabling customers to pay with loyalty reward points at any merchant on its network, worldwide. Read more ...

article thumbnail News - Financial ServicesThursday, 06 September 2018

Lloyds glitch shows up faults in disaster recovery
Lack of customer communication with social media lethargy hampers response
New report highlights poor communication amongst banks
Can lessons be learnt from other sectors? Read more ...

article thumbnail News - Financial ServicesTuesday, 04 September 2018

Google in Mastercard deal to access offline spending
Companies insist data is anonymised
Google has apparently bought Mastercard credit card data in the US to help it track users' offline spending in stores. It highlights the issue of consumers choosing to use recent privacy regulation to go “dark” and refuse to share their data. This is an ongoing problem for Google, because its business case is based on its ability to share consumer analytics with advertisers. Read more ...

article thumbnail News - Financial ServicesWednesday, 15 August 2018

New FCA rules makes it easier for consumers to compare
How likely is it that a bank be recommended by users?

From today (15 August 2018), banks must publish information on how likely people would be to recommend their bank – as well as its online and mobile banking, branch and overdraft services – to friends, relatives or other businesses.  Read more ...

article thumbnail News - Financial ServicesWednesday, 01 August 2018

First blockchain loyalty programme launched at scale
Payment confirmation also on the agenda Read more ...

article thumbnail News - Financial ServicesMonday, 16 July 2018

Visa offers digital loyalty program in Latin America, Caribbean
Consumers offered 250,000 redemption optionsVisa has launched Visa Loyalty Solutions, a digital points redemption platform available to all issuing banks in Latin America and the Caribbean. Read more ...

article thumbnail News - Financial ServicesWednesday, 04 July 2018

India payments company expands into loyalty
Hospitality sector also targeted

Indian film production house Dharma Productions has signed a deal with India digital payments company Paytm to introduce a loyalty program. Read more ...

News - Financial Services
Shopping on mobiles now accounts for one quarter of spending
Administrator - Friday, 07 December 2018

News - Financial Services
Monzo reaches funding target in less than three hours
Administrator - Friday, 07 December 2018

News - Financial Services
Mastercard enables payment with rewards worldwide
Administrator - Thursday, 08 November 2018

News - Financial Services
Gartner says 80% of heritage companies will fail to survive
Administrator - Friday, 09 November 2018

News - Financial Services
Shopping on mobiles now accounts for one quarter of spending
Administrator - Friday, 07 December 2018

News - Financial Services
Monzo reaches funding target in less than three hours
Administrator - Friday, 07 December 2018

article thumbnail News - Financial ServicesFriday, 07 December 2018

Shopping on mobiles now accounts for one quarter of spending
Continued e-commerce growth leaves British high street spending lowest in Europe
The UK now has the lowest proportion of high street spending in Europe – caused by the exponential growth in e-commerce shopping. Read more ...

article thumbnail News - Financial ServicesFriday, 07 December 2018

Monzo reaches funding target in less than three hours
Criticism of use of overdraft facility to buy shares
Monzo proved the value of customer loyalty this month when it reached its crowdfunding target in less than three hours – by persuading customers to invest. Read more ...

article thumbnail News - Financial ServicesFriday, 09 November 2018

Gartner says 80% of heritage companies will fail to survive
Traditional companies will struggle for relevance past 2030

We don’t want to depress you, but if you are working for what are now being called “heritage” firms, Gartner says you have an 80% change of going out of business by 2030. Read more ...

article thumbnail News - Financial ServicesThursday, 08 November 2018

Mastercard enables payment with rewards worldwide
Questions raised on the effect for the loyalty business case

Mastercard has thrown the proverbial cat among the pigeons with its announcement this week that it would be enabling customers to pay with loyalty reward points at any merchant on its network, worldwide. Read more ...

article thumbnail News - Financial ServicesThursday, 06 September 2018

Lloyds glitch shows up faults in disaster recovery
Lack of customer communication with social media lethargy hampers response
New report highlights poor communication amongst banks
Can lessons be learnt from other sectors? Read more ...

article thumbnail News - Financial ServicesTuesday, 04 September 2018

Google in Mastercard deal to access offline spending
Companies insist data is anonymised
Google has apparently bought Mastercard credit card data in the US to help it track users' offline spending in stores. It highlights the issue of consumers choosing to use recent privacy regulation to go “dark” and refuse to share their data. This is an ongoing problem for Google, because its business case is based on its ability to share consumer analytics with advertisers. Read more ...

article thumbnail News - Financial ServicesWednesday, 15 August 2018

New FCA rules makes it easier for consumers to compare
How likely is it that a bank be recommended by users?

From today (15 August 2018), banks must publish information on how likely people would be to recommend their bank – as well as its online and mobile banking, branch and overdraft services – to friends, relatives or other businesses.  Read more ...

article thumbnail News - Financial ServicesWednesday, 01 August 2018

First blockchain loyalty programme launched at scale
Payment confirmation also on the agenda Read more ...

article thumbnail News - Financial ServicesMonday, 16 July 2018

Visa offers digital loyalty program in Latin America, Caribbean
Consumers offered 250,000 redemption optionsVisa has launched Visa Loyalty Solutions, a digital points redemption platform available to all issuing banks in Latin America and the Caribbean. Read more ...

article thumbnail News - Financial ServicesWednesday, 04 July 2018

India payments company expands into loyalty
Hospitality sector also targeted

Indian film production house Dharma Productions has signed a deal with India digital payments company Paytm to introduce a loyalty program. Read more ...

article thumbnail News - Financial ServicesMonday, 02 July 2018

Reputational survey shows banks could do better

But other sectors doing even worse

Banks can hardly be said to do well in the reputation and customer good-will stakes, but even though their scores in a US study show the end of a five year streak of improvement, they still do better than many other industries such as airlines and telecommunications. Read more ...

article thumbnail News - Financial ServicesWednesday, 13 June 2018

Card-linked loyalty app launches in Europe
Banks can generate own offers and promotions
Read more ...

article thumbnail News - Financial ServicesTuesday, 03 April 2018

Oman bank starts ‘no card fees for life’ offer
Promotion runs on six credit products Read more ...

article thumbnail News - Financial ServicesThursday, 15 February 2018

Card rewards cull likely after Amex loses court case
Co-branded cards hit by ECJ ruling Read more ...

article thumbnail News - Financial ServicesFriday, 09 February 2018

Cards with rewards go to top of wallet
Intense activity in US credit card ‘rewards war’  Read more ...

article thumbnail News - Financial ServicesFriday, 15 December 2017

Amex offers perks for millennials
Card rewards existing buying behaviour Read more ...

article thumbnail News - Financial ServicesFriday, 24 November 2017

Challenger bank partners with Yoyo Wallet
Open Banking API enables automatic reward points collection Read more ...

article thumbnail News - Financial ServicesFriday, 22 September 2017

Emirates NDB tops bank loyalty rankings
Challenger banks luring customers away
Read more ...

article thumbnail News - Financial ServicesThursday, 21 September 2017

Co-op supermarket uses loyalty rewards to restore business
1.1m join since launch of new membership scheme Read more ...

article thumbnail News - Financial ServicesWednesday, 20 September 2017

Air Canada seeks new credit card partner
Move part of plans for US$2bn in-house loyalty programme after Aimia break-up Read more ...

 
     
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