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24 MARCH 2019

 

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article thumbnail Thursday, 04 October 2018

Open banking opening up business
Removal of friction helps build customer loyalty
Even though it’s early days for open banking there are already plenty of trailblazers offering new services, writes Huw Davies, CCO, Token, many of which are building loyalty. Read more ...

 
     

Must read
     
 
Experiential loyalty superceding wine clubs

California offerings range from your own barrel to a home dinner
US wineries are re-evaluating their loyalty offering, and moving away from the wine club and its order by the case proposition.

Read more ...
 
     
 
Don't miss
     
 
The Loyalty DebateIndustry experts Chuck Ehredt, CEO, Currency Alliance, Dan Truscott, Head of Business Development, Loyalty at Visa, and Iain Pringle of consultancy New World Loyalty discuss the big questions.

 
     
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 Latest features 
 
   Most read  
 
     
 
article thumbnail Features - Financial ServicesMonday, 01 August 2016

SPECIAL REPORT
Rewards crowdfunding continues to make waves
Plutus Tap & Pay raises £1m in nine days for cryptocurrency product
With the news that Plutus, the London-based cryptocurrency payment platform has raised over £1m in less than ten days of launching a crowdfunding campaign the spotlight is once again on peer to peer lending to fund major projects especially rewards-based crowdfunding initiatives. Read more ...

article thumbnail Features - Financial ServicesWednesday, 15 June 2016

Alipay: Alternative, but one of the biggest in the world

EXCLUSIVE ARTICLE

Imagine a world where your mobile is your lifestyle tool. Your device will know where you are, customise the wallet page to your wants and history, and provide all the services you need right now, like restaurants or online stores. Read more ...

article thumbnail Features - Financial ServicesTuesday, 14 July 2015

Payments: The Five Mistakes Killing Customer Retention
The payments process is often the chink in the armour of a customer-centric brand strategy. Grant de Leeuw, general manager Europe at TALKINGTECH, highlights five common payments  mistakes and how they can be avoided. Read more ...

Features - Financial ServicesWednesday, 27 July 2011

Greek bank success in a troubled market
It is the stuff of loyalty dreams. The points redeemed from the loyalty scheme of a European bank exceeds the number of points issued, even though the number of points being issued has gone up. The result of this of course, means 100% redemption - and it has been achieved by a bank in Greece. Read more ...


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article thumbnail
Features - Financial ServicesWednesday, 02 March 2011

Amex Zync works hard to appeal to Gen Y
Financial coaching and advice
Using social media and rewards
Rewards for green living

When an American Express survey found that a top concern for young people was their finances, it responded by setting up a project to help.
Read more ...

Features - Financial ServicesThursday, 27 January 2011

Special report into Citi Cards in the US
Citi introduces thank you credit cards
Customer feedback shapes offering
Two button smart card in Citi pilot
Default lowest falls to its lowest rate in 22 months
US Fed cap causes the beginning of the end for debit card rewards
Read more ...

article thumbnail Features - Financial ServicesTuesday, 23 November 2010

Cantona sparks viral campaign to ‘cripple’ banking system
Power of social media to be put to the test on December 7

The potential of social media to rapidly escalate a controversial issue has been graphically illustrated by comments from former soccer star Eric Cantona. Read more ...

Features - Financial ServicesThursday, 30 September 2010

Maximising the relationship between customer and staff retention
The UK’s insurance industry is renowned for poor customer service and churn is increasing. However, with customers holding an average of five products across numerous insurers, the potential to generate profit through cross and up sell at the call centre is significant, says Stephen Haighton, VP, Sales Northern Europe, Chordiant.

Read more ...
article thumbnail Features - Financial ServicesTuesday, 15 December 2009

French banks become more “fidelité” focussed
Requirement to allow competition brings wave of new initiatives
Loyalty came late to France as a payment card marketing tool. It wasn’t until October 2007 that even co-branded cards were allowed. This ban by the French banks enabled them to keep tight control of their payments business – until EU rules forced a change. Now everything is different.
Read more ...

article thumbnail Features - Financial ServicesFriday, 05 June 2009

Banks need to rebuild customer trust
Survey confirms confidence still low
How banks can rebuild trust and confidence
Read more ...

article thumbnail Features - Financial ServicesMonday, 01 August 2016

SPECIAL REPORT
Rewards crowdfunding continues to make waves
Plutus Tap & Pay raises £1m in nine days for cryptocurrency product
With the news that Plutus, the London-based cryptocurrency payment platform has raised over £1m in less than ten days of launching a crowdfunding campaign the spotlight is once again on peer to peer lending to fund major projects especially rewards-based crowdfunding initiatives. Read more ...

article thumbnail Features - Financial ServicesWednesday, 15 June 2016

Alipay: Alternative, but one of the biggest in the world

EXCLUSIVE ARTICLE

Imagine a world where your mobile is your lifestyle tool. Your device will know where you are, customise the wallet page to your wants and history, and provide all the services you need right now, like restaurants or online stores. Read more ...

article thumbnail Features - Financial ServicesTuesday, 14 July 2015

Payments: The Five Mistakes Killing Customer Retention
The payments process is often the chink in the armour of a customer-centric brand strategy. Grant de Leeuw, general manager Europe at TALKINGTECH, highlights five common payments  mistakes and how they can be avoided. Read more ...

Features - Financial ServicesWednesday, 27 July 2011

Greek bank success in a troubled market
It is the stuff of loyalty dreams. The points redeemed from the loyalty scheme of a European bank exceeds the number of points issued, even though the number of points being issued has gone up. The result of this of course, means 100% redemption - and it has been achieved by a bank in Greece. Read more ...


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article thumbnail
Features - Financial ServicesWednesday, 02 March 2011

Amex Zync works hard to appeal to Gen Y
Financial coaching and advice
Using social media and rewards
Rewards for green living

When an American Express survey found that a top concern for young people was their finances, it responded by setting up a project to help.
Read more ...

Features - Financial ServicesThursday, 27 January 2011

Special report into Citi Cards in the US
Citi introduces thank you credit cards
Customer feedback shapes offering
Two button smart card in Citi pilot
Default lowest falls to its lowest rate in 22 months
US Fed cap causes the beginning of the end for debit card rewards
Read more ...

article thumbnail Features - Financial ServicesTuesday, 23 November 2010

Cantona sparks viral campaign to ‘cripple’ banking system
Power of social media to be put to the test on December 7

The potential of social media to rapidly escalate a controversial issue has been graphically illustrated by comments from former soccer star Eric Cantona. Read more ...

Features - Financial ServicesThursday, 30 September 2010

Maximising the relationship between customer and staff retention
The UK’s insurance industry is renowned for poor customer service and churn is increasing. However, with customers holding an average of five products across numerous insurers, the potential to generate profit through cross and up sell at the call centre is significant, says Stephen Haighton, VP, Sales Northern Europe, Chordiant.

Read more ...
article thumbnail Features - Financial ServicesTuesday, 15 December 2009

French banks become more “fidelité” focussed
Requirement to allow competition brings wave of new initiatives
Loyalty came late to France as a payment card marketing tool. It wasn’t until October 2007 that even co-branded cards were allowed. This ban by the French banks enabled them to keep tight control of their payments business – until EU rules forced a change. Now everything is different.
Read more ...

article thumbnail Features - Financial ServicesFriday, 05 June 2009

Banks need to rebuild customer trust
Survey confirms confidence still low
How banks can rebuild trust and confidence
Read more ...

article thumbnail Features - Financial ServicesWednesday, 30 July 2008

Citi launches raft of new card products
Loyalty rewards feature strongly
Citi has launched a whole raft of new card products in the last few weeks, and opened a new credit card service – in Korea.??Visa Travel Pass launched in Italy. Read more ...

Features - Financial ServicesFriday, 08 August 2008

Britain's most powerful credit card brand
Barclaycard was the most powerful credit card brand in the UK in 2007 beating Capital One into second spot

Read more ...
 
     
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