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16 DECEMBER 2018

 

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article thumbnail Monday, 05 November 2018

AI is an Irish priority, but implementation is low
33% planning AI for customer service “soon”

Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM). However, only 14% currently use AI solutions, and only 33% of organisations plan to implement AI in the immediate future for customer service management, according to new research. Read more ...

 
     

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SPECIAL REPORT: Chinese payment giants “light years ahead”

Customer loyalty chief tenet of model
Alipay acceptance at 7-Eleven
US$15.5 trillion in mobile payments in 2017

China has embraced mobile payments with such enthusiasm, the rest of the world appear to be technology deniers. Alipay and WeChat, the main protagonists, score in terms of technology, user friendliness, number of users and ubiquity. Their data analytics are central to everything they do.


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News - CRMMonday, 06 March 2017

Gini partners on Hong Kong rewards app
Rewards based on bank transition data Read more ...

article thumbnail News - CRMFriday, 07 October 2016

Scottish loyalty start-up raises £1.9m
Offering to improve SME retention and promote healthy eating Read more ...

article thumbnail News - CRMFriday, 05 February 2016

Motivation platform for customers and employees
CRM and social media data used for gamification of behaviour Read more ...

News - CRMTuesday, 10 February 2015

Satmetrix launches new CEM product
Social features used to engage employees Read more ...

article thumbnail News - CRMFriday, 15 August 2014

Barclaycard expands wristbands into CRM
Contactless payment devices used to improve customer experience Read more ...

article thumbnail News - CRMThursday, 11 April 2013

Gartner predicts major tech shifts in CRM market
Number of mobile CRM apps on app stores to top 1,200 by 2014 Read more ...


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article thumbnail
News - CRMThursday, 20 December 2012

Processor aims to put Big Data in hands of small merchants
New CRM functionality to analyse data Read more ...

article thumbnail News - CRMFriday, 21 September 2012

Value of customer loyalty? GM comes up with a number
The value of loyalty is maths that many people struggle with. General Motors has given it a concrete value.
Read more ...

article thumbnail News - CRMWednesday, 22 August 2012

H.R. Owen appoints CRM agency
Partnership for luxury car retailer Read more ...

News - CRMWednesday, 14 December 2011

Satmetrix launches Cloud apps
Satmetrix, the Net Promoter software company, has launched NPS Go! and NPS Go+, the latest additions to its Net Promoter in the Cloud software applications.
Read more ...

News - CRMMonday, 06 March 2017

Gini partners on Hong Kong rewards app
Rewards based on bank transition data Read more ...

article thumbnail News - CRMFriday, 07 October 2016

Scottish loyalty start-up raises £1.9m
Offering to improve SME retention and promote healthy eating Read more ...

article thumbnail News - CRMFriday, 05 February 2016

Motivation platform for customers and employees
CRM and social media data used for gamification of behaviour Read more ...

News - CRMTuesday, 10 February 2015

Satmetrix launches new CEM product
Social features used to engage employees Read more ...

article thumbnail News - CRMFriday, 15 August 2014

Barclaycard expands wristbands into CRM
Contactless payment devices used to improve customer experience Read more ...

article thumbnail News - CRMThursday, 11 April 2013

Gartner predicts major tech shifts in CRM market
Number of mobile CRM apps on app stores to top 1,200 by 2014 Read more ...


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article thumbnail
News - CRMThursday, 20 December 2012

Processor aims to put Big Data in hands of small merchants
New CRM functionality to analyse data Read more ...

article thumbnail News - CRMFriday, 21 September 2012

Value of customer loyalty? GM comes up with a number
The value of loyalty is maths that many people struggle with. General Motors has given it a concrete value.
Read more ...

article thumbnail News - CRMWednesday, 22 August 2012

H.R. Owen appoints CRM agency
Partnership for luxury car retailer Read more ...

News - CRMWednesday, 14 December 2011

Satmetrix launches Cloud apps
Satmetrix, the Net Promoter software company, has launched NPS Go! and NPS Go+, the latest additions to its Net Promoter in the Cloud software applications.
Read more ...

article thumbnail News - CRMThursday, 27 October 2011

UK airport operator seeks scheme partner
Rewards scheme operates at six airports Read more ...

News - CRMThursday, 12 May 2011

Ping Pong seeks recipe for customer advocacy
Ping Pong, an international chain of Dim Sum restaurants, is employing a customer experience management (CEM) programme to improve customer experience and develop staff morale.
Read more ...

article thumbnail News - CRMThursday, 14 April 2011

Microsoft pushing hard to get back on its cloud
Dynamics CRM seen as a major convergence tool Read more ...

News - CRMFriday, 10 December 2010

Tibco buys reward scheme and CRM provider
US$23m cash deal for start-up
Read more ...

article thumbnail News - CRMThursday, 23 September 2010

Lack of well-eductated staff ‘endangering UK brands’
Former CBI boss hits out at poor standards Read more ...

News - CRMThursday, 09 September 2010

Microsoft tests new CRM software for mid-size businesses
Programme for companies to track their clients
Read more ...

News - CRMTuesday, 24 August 2010

Saab appoints CRM provider to drive European customer contact experience
Car maker implements its first pan-European customer management approach Read more ...

article thumbnail News - CRMWednesday, 16 June 2010

Bringing some light to Gartner’s Magic Quadrant
Vendor list leads to flurry of PR activity Read more ...

News - CRMTuesday, 15 June 2010

CRM stays high on the agenda, says Gartner
CRM remains high on the business agenda for CIOs in 2010. According to the Gartner Executive Programs (EXP) 2010 CIO Agenda survey, attracting and retaining new customers will be the No. 5 business priority for CIOs in 2010. Which begs the question what on earth can be more important than attracting and retaining customers?
Read more ...

article thumbnail News - CRMThursday, 15 April 2010

Three steps to a successful CRM strategy
Building a customer relationship management (CRM) strategy is a unique process for each organization that nevertheless should always involve three key steps, outlined in a new report.  Read more ...

 
     
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