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20 JANUARY 2019

 

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Book Reviews
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Tuesday, 10 August 2010 13:16
Bridges to the Customer’s Heart
Customer service in a developing country
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Monday, 09 August 2010 15:53
Don’t Mess with the Logo
There is a little confusion in the titling of this book. For a start, they didn’t want to say ‘mess’ they wanted to say something ruder, but book publisher Financial Times Prentice Hall said no, because their brand was not a sweary brand.
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Tuesday, 29 June 2010 09:22
Why Women Mean Business
As the new UK coalition government settles into Downing Street,  the question is frequently being asked “where are the women?
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Friday, 28 May 2010 11:09
Your customers are angry, very angry
Review of The Relationship Revolution by Larry Hochman
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Monday, 24 May 2010 12:24
How to Manage Difficult People by Alan Fairweather
It was quite stressful to read “How to Manage Difficult People” but oh so useful!
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