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22 OCTOBER 2017

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article thumbnail Tuesday, 01 August 2017

Facebook AI problems – should we be worried?
Warning that technology should not be used "for the sake of it" Read more ...

 
     

Latest feature
     
 
AI top of the tech spending list

There is no doubt that retailers are accelerating spending on next-gen tech and artificial intelligence (AI) comes top of the list.

Forrester predicts that this year alone there will be a 300% increase in investment in artificial intelligence and much of this will be targeted at delivering improved experiences to customers.

Read more ...
 
     
 
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article thumbnail News - CommentWednesday, 17 May 2017

Comment: Mobile wallet dissatisfaction feeds trend towards retailer-led consortiums
Two events happened this month that should make anyone working on a mobile wallet sit up and take notice.  Read more ...

article thumbnail News - CommentTuesday, 25 April 2017

What would a resurrected Woolworths sell?
The ex-CEO of Woolworths UK Tony Page wants to bring back the pic'n'mix high street stalwart – but what would it sell? Read more ...

article thumbnail News - CommentThursday, 13 April 2017

New rules for customer contact
Companies face tougher new rules on data sharing and how they contact customers after the Digital Economy Bill was approved by the House of Lords. Dene Walsh of Verso Group considers the implications. Read more ...

article thumbnail News - CommentTuesday, 11 April 2017

Comment: United Airlines…..Clubbed
Customer relations disaster as bloodied passenger is forcibly ejected from over-booked flight   Read more ...

article thumbnail News - CommentMonday, 10 April 2017

Comment: Don't talk to me if you are not human
New survey shows what we think about AI Read more ...

article thumbnail News - CommentTuesday, 28 March 2017

Comment
"Aldi and Lidl struggling to build loyalty" ..... are they?

All supermarkets are falling short of earning the love Read more ...

article thumbnail News - CommentWednesday, 04 January 2017

Comment: Turn on the inspiration, retailers told
Or would you rather just be valued for your loyalty?
Read more ...

article thumbnail News - CommentTuesday, 08 November 2016

Comment: Seeing the funny side of the Toblerone change
It is a big news day today led not by the US election, the closure of 30 M&S stores, or the massive sinkhole that stretched across an entire Japanese street. No, the item that was making loyal fans reach for their phones to tweet was the change Toblerone was making to its chocolate bars. Read more ...

article thumbnail News - CommentMonday, 07 November 2016

Book review: A gripping read about the blockchain

Yes really!

We no longer discuss how the internet works, and take our cars, washing machines and other everyday technology completely for granted. Author William Mougayar suggests the same will apply to blockchains.


Read more ...

article thumbnail News - CommentTuesday, 25 October 2016

A gentle reminder about your relationship

Lessons from the Marmite spat Read more ...

article thumbnail News - CommentWednesday, 17 May 2017

Comment: Mobile wallet dissatisfaction feeds trend towards retailer-led consortiums
Two events happened this month that should make anyone working on a mobile wallet sit up and take notice.  Read more ...

article thumbnail News - CommentTuesday, 25 April 2017

What would a resurrected Woolworths sell?
The ex-CEO of Woolworths UK Tony Page wants to bring back the pic'n'mix high street stalwart – but what would it sell? Read more ...

article thumbnail News - CommentThursday, 13 April 2017

New rules for customer contact
Companies face tougher new rules on data sharing and how they contact customers after the Digital Economy Bill was approved by the House of Lords. Dene Walsh of Verso Group considers the implications. Read more ...

article thumbnail News - CommentTuesday, 11 April 2017

Comment: United Airlines…..Clubbed
Customer relations disaster as bloodied passenger is forcibly ejected from over-booked flight   Read more ...

article thumbnail News - CommentMonday, 10 April 2017

Comment: Don't talk to me if you are not human
New survey shows what we think about AI Read more ...

article thumbnail News - CommentTuesday, 28 March 2017

Comment
"Aldi and Lidl struggling to build loyalty" ..... are they?

All supermarkets are falling short of earning the love Read more ...

article thumbnail News - CommentWednesday, 04 January 2017

Comment: Turn on the inspiration, retailers told
Or would you rather just be valued for your loyalty?
Read more ...

article thumbnail News - CommentTuesday, 08 November 2016

Comment: Seeing the funny side of the Toblerone change
It is a big news day today led not by the US election, the closure of 30 M&S stores, or the massive sinkhole that stretched across an entire Japanese street. No, the item that was making loyal fans reach for their phones to tweet was the change Toblerone was making to its chocolate bars. Read more ...

article thumbnail News - CommentMonday, 07 November 2016

Book review: A gripping read about the blockchain

Yes really!

We no longer discuss how the internet works, and take our cars, washing machines and other everyday technology completely for granted. Author William Mougayar suggests the same will apply to blockchains.


Read more ...

article thumbnail News - CommentTuesday, 25 October 2016

A gentle reminder about your relationship

Lessons from the Marmite spat Read more ...

article thumbnail News - CommentMonday, 12 September 2016

Comment: "If you don't have a relationship with the customer, you're just a utility, you're just the dumb pipes."
Francisco Gonzalez, executive chairman of BBVA has for a long time proved his ability to predict future trends and keep his company ahead of the curve in terms of technology development and understanding of customer needs. Read more ...

article thumbnail News - CommentTuesday, 30 August 2016

Comment: Ad execs admit that 90% of their work goes unnoticed
Isn't there a better way to build a brand?   Read more ...

article thumbnail News - CommentTuesday, 23 August 2016

Comment: Well done BA for making the homecoming special
Huge loyalty lift for airline that grabbed a golden opportunity Read more ...

article thumbnail News - CommentFriday, 19 August 2016

Comment: Are you guilty of a teensy weensy bit of stereotyping?

"Olympics are a massive achievement in sexism and stereotyping" - discuss
Marketing and media sideline females and millennials. Does the loyalty industry too? Read more ...

article thumbnail News - CommentTuesday, 09 August 2016

Don't make us move banks - reward us instead for staying
Loyalty Magazine argues against "naive CMA" suggestions
Britain's High Street banks have been ordered to launch a technological "revolution" to foster competition and get consumers to change provider. Read more ...

article thumbnail News - CommentWednesday, 03 August 2016

Customers lacking the energy to leave
So change the business model
Loyalty made an appearance on the Radio 4 early morning Today programme this morning. Surprisingly it was during a piece on energy providers. Read more ...

article thumbnail News - CommentTuesday, 05 July 2016

Brexit: What it means for loyalty marketers
GDPR data law may still apply Read more ...

article thumbnail News - CommentFriday, 06 May 2016

FT journalist slates loyalty programmes
Is there a case to be answered? Read more ...

article thumbnail News - CommentMonday, 07 March 2016

Plummeting Starbucks perceptions a warning shot to merchants
Perceptions levels of Starbucks dropped by half just eight days after it made controversial changes to its loyalty scheme. The findings are a warning shot to any company considering changes to a popular rewards scheme. Read more ...

article thumbnail News - CommentMonday, 18 January 2016

Are you doing Dry January?
Have you thought how many people's parties you are spoiling? Read more ...

 
     
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