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16 DECEMBER 2018

 

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article thumbnail Thursday, 13 December 2018

Waitrose wins by making it personal
Mailjet 2018 survey points to lack of cross-channel marketing

Waitrose has won the Christmas battle of the inbox, reclaiming the crown from 2017 champion Asda, according to research from Mailjet. Waitrose rose nearly seven points to achieve a total score of 25.1 out of an available 30.0. Read more ...

 
     

Latest feature
     
 
SPECIAL REPORT: Chinese payment giants “light years ahead”

Customer loyalty chief tenet of model
Alipay acceptance at 7-Eleven
US$15.5 trillion in mobile payments in 2017

China has embraced mobile payments with such enthusiasm, the rest of the world appear to be technology deniers. Alipay and WeChat, the main protagonists, score in terms of technology, user friendliness, number of users and ubiquity. Their data analytics are central to everything they do.


Read more ...
 
     
 
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Month's news
 
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article thumbnail News - HospitalityThursday, 13 December 2018

Pizza rewards offered as 5/1 customer carrot
Struggling North America pizza parlour Papa John's is hoping to turn round plummeting sales following a year of PR scandals and falling sales by giving away dough. Read more ...

article thumbnail News - TravelWednesday, 12 December 2018

Economist article hits at airlines for points value slashing
Miles needed for flights rise in some cases by 45%
Warning of existential risk if practice continues


If the devaluation of a currency is bad for those who hold it, it must follow that slashing the value of loyalty-scheme points is bad for frequent flyers. Read more ...

article thumbnail News - TravelWednesday, 12 December 2018

Hail a taxi to find out more about loyalty innovation
Innovation continues to come out of the taxi and ridesharing business with  Lyft giving details of its plan to encourage repeat use with Lyft Rewards loyalty programme. Read more ...

article thumbnail News - MarketingWednesday, 12 December 2018


Broadband penalty averages £220 a year for those who stay loyal

Which? Survey highlights the worst offenders
Broadband customers who stay with the same provider and do not haggle for a better deal are being hit with “loyalty penalties” of up to £220 a year, a UK consumer group has warned. Read more ...

article thumbnail News - Financial ServicesWednesday, 12 December 2018

Most banks will be made irrelevant by 2030 - Gartner
Heritage firms heading for extinction
Within 12 years time, 80% of financial firms will either go out of business or be rendered irrelevant by new competition, changing customer behaviour and advancements in technology, according to forecasts by Gartner. Read more ...

article thumbnail News - Retail LoyaltyTuesday, 11 December 2018

Loblaws CEO aims for a “loyalty loop” with subscription programme

Launch comes after pilot “ballooned”

Canadian supermarket chain Loblaws is launching a new subscription loyalty program across Canada, offering an assortment of perks for $99 a year. Read more ...

article thumbnail News - BlockchainTuesday, 11 December 2018

Blockchain interest growing
Concept of currency exchange now accepted as a likely development
Interest in loyalty marketplaces - and the use of blockchain to facilitate them - is growing, with an article in Forbes magazine arguing that the technology would enable customers to make a choice of reward, and keep track of multiple loyalty programmes which would increase redemption and therefore engagement. Read more ...

article thumbnail News - Coalition SchemesMonday, 10 December 2018

An acquisition and merger later, how is loyalty for Sainsbury’s?
A more personalized Nectar eagerly awaited by both stores and FMCG brands

When Sainsbury’s bought Nectar in February this year for £60m, it did so with the express purpose of understanding its customers “better than anyone else”. Read more ...

article thumbnail News - Financial ServicesFriday, 07 December 2018

Shopping on mobiles now accounts for one quarter of spending
Continued e-commerce growth leaves British high street spending lowest in Europe
The UK now has the lowest proportion of high street spending in Europe – caused by the exponential growth in e-commerce shopping. Read more ...

article thumbnail News - Financial ServicesFriday, 07 December 2018

Monzo reaches funding target in less than three hours
Criticism of use of overdraft facility to buy shares
Monzo proved the value of customer loyalty this month when it reached its crowdfunding target in less than three hours – by persuading customers to invest. Read more ...

News - Hospitality
Pizza rewards offered as 5/1customer carrot
Administrator - Thursday, 13 December 2018

News - Travel
Economist article hits at airlines for points value slashing
Administrator - Wednesday, 12 December 2018

News - Travel
Hail a taxi to find out more about loyalty innovation
Administrator - Wednesday, 12 December 2018

News - Marketing
Broadband penalty averages £220 a year for those who stay loyal
Administrator - Wednesday, 12 December 2018

News - Financial Services
Most banks will be made irrelevant by 2030 - Gartner
Administrator - Wednesday, 12 December 2018

News - Retail Loyalty
Loblaws CEO aims for a “loyalty loop” with subscription programme
Administrator - Tuesday, 11 December 2018

News - Blockchain
Blockchain interest growing
Administrator - Tuesday, 11 December 2018

News - Coalition Schemes
An acquisition and merger later, how is loyalty for Sainsbury’s?
Administrator - Monday, 10 December 2018

News - Financial Services
Shopping on mobiles now accounts for one quarter of spending
Administrator - Friday, 07 December 2018

News - Financial Services
Monzo reaches funding target in less than three hours
Administrator - Friday, 07 December 2018

News - Hospitality
Hyatt SLH loyalty partnership ready to roll
Administrator - Friday, 07 December 2018

News - Hospitality
Hyatt Dining Club launched in India
Administrator - Friday, 07 December 2018

News - Hospitality
Pizza Hut, Dominos, Subway, My Chili, Starbucks – and Nandos
Administrator - Wednesday, 05 December 2018

News - Data Security
COMMENT: Is it enough to say sorry?
Administrator - Tuesday, 04 December 2018

News - Customer Insight
Information exchange leads to greater customer loyalty
Administrator - Monday, 26 November 2018

News - Coalition Schemes
Booost loyalty launched for small retailers
Administrator - Wednesday, 21 November 2018

News - Customer Insight
Its official, all that brand-building is worth it
Administrator - Friday, 16 November 2018

News - Prepaid Cards
What do we think of the new Costa pay by cup?
Administrator - Friday, 16 November 2018

News - Customer Insight
Bots low down the list for consumer frustrations
Administrator - Tuesday, 23 October 2018

News - Company news
Entries now open for The Loyalty Magazine Awards 2019
Administrator - Monday, 22 October 2018

News - Loyalty Magazine Awards
Entries now open for The Loyalty Magazine Awards 2019
Administrator - Tuesday, 23 October 2018

News - CRM
AI is an Irish priority, but implementation is low
Administrator - Monday, 05 November 2018

News - Company news
Amazon chooses Amex for small business proposition
Administrator - Friday, 26 October 2018

News - Financial Services
Mastercard enables payment with rewards worldwide
Administrator - Thursday, 08 November 2018

News - Customer Insight
SPECIAL REPORT Almost all shoppers now buy online at some point
Administrator - Tuesday, 30 October 2018

News - Company news
ASOS achieves by listening to Generation Z
Administrator - Thursday, 18 October 2018

News - Corporate Social Responsibility
£877 penalty for staying loyal
Administrator - Tuesday, 23 October 2018

News - Prepaid Cards
What do we think of the new Costa pay by cup?
Administrator - Friday, 16 November 2018

News - Reward Schemes
Forgetful customers not using loyalty points, says Maritz
Administrator - Friday, 02 November 2018

News - Coalition Schemes
Booost loyalty launched for small retailers
Administrator - Wednesday, 21 November 2018

News - Customer Insight
Its official, all that brand-building is worth it
Administrator - Friday, 16 November 2018

News - Financial Services
Gartner says 80% of heritage companies will fail to survive
Administrator - Friday, 09 November 2018

News - Company news
Silicon Valley unicorn buys UK retail tech start-up
Administrator - Wednesday, 07 November 2018

News - Customer Insight
Information exchange leads to greater customer loyalty
Administrator - Monday, 26 November 2018

News - Customer Insight
Companies not listening to the voice of the customer
Administrator - Wednesday, 07 November 2018

News - Financial Services
Shopping on mobiles now accounts for one quarter of spending
Administrator - Friday, 07 December 2018

News - Coalition Schemes
An acquisition and merger later, how is loyalty for Sainsbury’s?
Administrator - Monday, 10 December 2018

News - Hospitality
Pizza Hut, Dominos, Subway, My Chili, Starbucks – and Nandos
Administrator - Wednesday, 05 December 2018

article thumbnail News - HospitalityThursday, 13 December 2018

Pizza rewards offered as 5/1 customer carrot
Struggling North America pizza parlour Papa John's is hoping to turn round plummeting sales following a year of PR scandals and falling sales by giving away dough. Read more ...

article thumbnail News - TravelWednesday, 12 December 2018

Economist article hits at airlines for points value slashing
Miles needed for flights rise in some cases by 45%
Warning of existential risk if practice continues


If the devaluation of a currency is bad for those who hold it, it must follow that slashing the value of loyalty-scheme points is bad for frequent flyers. Read more ...

article thumbnail News - TravelWednesday, 12 December 2018

Hail a taxi to find out more about loyalty innovation
Innovation continues to come out of the taxi and ridesharing business with  Lyft giving details of its plan to encourage repeat use with Lyft Rewards loyalty programme. Read more ...

article thumbnail News - MarketingWednesday, 12 December 2018


Broadband penalty averages £220 a year for those who stay loyal

Which? Survey highlights the worst offenders
Broadband customers who stay with the same provider and do not haggle for a better deal are being hit with “loyalty penalties” of up to £220 a year, a UK consumer group has warned. Read more ...

article thumbnail News - Financial ServicesWednesday, 12 December 2018

Most banks will be made irrelevant by 2030 - Gartner
Heritage firms heading for extinction
Within 12 years time, 80% of financial firms will either go out of business or be rendered irrelevant by new competition, changing customer behaviour and advancements in technology, according to forecasts by Gartner. Read more ...

article thumbnail News - Retail LoyaltyTuesday, 11 December 2018

Loblaws CEO aims for a “loyalty loop” with subscription programme

Launch comes after pilot “ballooned”

Canadian supermarket chain Loblaws is launching a new subscription loyalty program across Canada, offering an assortment of perks for $99 a year. Read more ...

article thumbnail News - BlockchainTuesday, 11 December 2018

Blockchain interest growing
Concept of currency exchange now accepted as a likely development
Interest in loyalty marketplaces - and the use of blockchain to facilitate them - is growing, with an article in Forbes magazine arguing that the technology would enable customers to make a choice of reward, and keep track of multiple loyalty programmes which would increase redemption and therefore engagement. Read more ...

article thumbnail News - Coalition SchemesMonday, 10 December 2018

An acquisition and merger later, how is loyalty for Sainsbury’s?
A more personalized Nectar eagerly awaited by both stores and FMCG brands

When Sainsbury’s bought Nectar in February this year for £60m, it did so with the express purpose of understanding its customers “better than anyone else”. Read more ...

article thumbnail News - Financial ServicesFriday, 07 December 2018

Shopping on mobiles now accounts for one quarter of spending
Continued e-commerce growth leaves British high street spending lowest in Europe
The UK now has the lowest proportion of high street spending in Europe – caused by the exponential growth in e-commerce shopping. Read more ...

article thumbnail News - Financial ServicesFriday, 07 December 2018

Monzo reaches funding target in less than three hours
Criticism of use of overdraft facility to buy shares
Monzo proved the value of customer loyalty this month when it reached its crowdfunding target in less than three hours – by persuading customers to invest. Read more ...

article thumbnail News - HospitalityFriday, 07 December 2018

Hyatt SLH loyalty partnership ready to roll
Hyatt launched its loyalty partnership with Small Luxury Hotels yesterday (December 6th). Read more ...

article thumbnail News - HospitalityFriday, 07 December 2018

Hyatt Dining Club launched in India
Hyatt is introducing a new annual subscription lifestyle rewards programme for India to be called Hyatt Dining Club. Read more ...

article thumbnail News - HospitalityWednesday, 05 December 2018

Pizza Hut, Dominos, Subway, My Chili, Starbucks – and Nandos
What does it take to create must-have fast food loyalty ?

What role does loyalty play in the fast food business and is it possible to persuade a customer to buy one type of pizza over another by rewarding them?

The answer is probably yes if the number of fast food outlet loyalty programmes is anything to go by. And then there is the story of Nando’s High Five black card, but more of that later. Read more ...

article thumbnail News - Data SecurityTuesday, 04 December 2018

COMMENT:
Is it enough to say sorry?

Or should data rules carry more weight?
Starwood Preferred Guest account information breached

If you are the world’s largest hotel chain, how do you recover from a data breach that has affected possibly 500 million guests? We are not just talking reputation either. This is about customer trust, loyalty and the importance of the contract you have with them. Read more ...

article thumbnail News - Customer InsightMonday, 26 November 2018

Food information exchange leads to greater customer loyalty
New report focuses on importance of transparency
Information about food items leads to greater customer loyalty. Read more ...

article thumbnail News - Coalition SchemesWednesday, 21 November 2018

Booost loyalty launched for small retailers
Umbrella programme offering benefits of scale


An umbrella loyalty programme has been launched  with a focus on small retailers. Read more ...

article thumbnail News - Customer InsightFriday, 16 November 2018

Its official, all that brand-building is worth it
Over half of those surveyed say they will pay more for a well-known name
List of top products chosen by brand
List of top brands bought by name

All that money spent on advertising, sponsorship and brand-building is worth it, according to a new survey. Consumers buy from the brands they love, and brand profile is crucial to maintain position. Read more ...

article thumbnail News - Prepaid CardsMonday, 19 November 2018

What do we think of the new Costa pay by cup?
Barclays bPay contactless in new unusual application - but does it tick the environmental box?

Costa is rolling out a re-useable coffee cup with a contactless chip in the bottom for payment. Read more ...

article thumbnail News - Financial ServicesFriday, 09 November 2018

Gartner says 80% of heritage companies will fail to survive
Traditional companies will struggle for relevance past 2030

We don’t want to depress you, but if you are working for what are now being called “heritage” firms, Gartner says you have an 80% change of going out of business by 2030. Read more ...

article thumbnail News - Financial ServicesThursday, 08 November 2018

Mastercard enables payment with rewards worldwide
Questions raised on the effect for the loyalty business case

Mastercard has thrown the proverbial cat among the pigeons with its announcement this week that it would be enabling customers to pay with loyalty reward points at any merchant on its network, worldwide. Read more ...

 
     
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