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21 SEPTEMBER 2018

 

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article thumbnail Wednesday, 19 September 2018

John Lewis and Waitrose trial joint loyalty programme
Bringing connected brands together in one loyalty programme
John Lewis (department store) shoppers are also Waitrose (food store) shoppers, being the same demographic (middle class, reasonable income, like quality stuff). Well no, actually. Read more ...

 
     

Latest feature
     
 
Nailing travel loyalty in the basic economy age

With increased competition and choice between airline experiences, what are the implications for loyalty?
In an era of pounds spent, not miles flown currency accrual, lower fares will undoubtedly have an impact on flyer loyalty – the question is, how should airlines react?

Article by Peter Gerstle, Head of Travel Products at Collinson
Read more ...
 
     
 
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Month's news
 
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article thumbnail News - Customer InsightTuesday, 18 September 2018

Tech brands dominate Loyalty rankings
Proving the Rule of Six

Of the top 100 product categories and brands in a new ranking of customer loyalty leaders, more than a third (35%) are tech companies engaged in digital technology, social networks and products. In fact, of the top 10 brands, only one is a non-tech firm. Read more ...

article thumbnail News - Company newsFriday, 14 September 2018

Patent claims could cost UK payments industry millions
Patents cover data capture for loyalty, the entire architecture and operating system and are device agnostic
An entrepreneur who filed patents ten years ago covering EPOS with screens has begun action to activate the ownership of this intellectual property. If he is successful, the UK card payments industry could face claims for many millions of pounds. Read more ...

article thumbnail News - CommentThursday, 13 September 2018

It's not price that keeps us returning to Amazon, it's convenience
John Lewis results sad but not surprising
I bought a stair-gate today. This should have been a fairly easy purchase, but it was made difficult because I hesitated in Aldi last month and missed their offer.  Read more ...

article thumbnail News - Coalition SchemesTuesday, 11 September 2018

Special report
Restaurant chains moving to an airline loyalty model

Big chains attracted by tiers to encourage spend and boost visits
Profiles of Starbucks, Restaurant Revolution, Wayback Burgers, TGI Fridays, Chick-fil-A
When Starbucks moves, people in loyalty are inclined to look, which is why its announcement during an earnings call that it would be making changes to its loyalty programme caused such a coffee stir. Read more ...

article thumbnail News - Customer InsightWednesday, 12 September 2018

Balance needed between personalisation and privacy
No distinguishing between channels for consumers

A study of 12,000 shoppers worldwide has concluded that shoppers may not actually want the personalised shopping experience most retailers are struggling to provide. Read more ...

article thumbnail News - Company newsFriday, 07 September 2018

Saracens rugby chairman invests in Koin Rewards
Koin Rewards, a blockchain loyalty play targeting the UK market has successfully closed its seed funding round, raising £350,000. Read more ...

article thumbnail News - Financial ServicesThursday, 06 September 2018

Lloyds glitch shows up faults in disaster recovery
Lack of customer communication with social media lethargy hampers response
New report highlights poor communication amongst banks
Can lessons be learnt from other sectors? Read more ...

article thumbnail News - Mobile RewardsThursday, 06 September 2018

All Visa Australia cardholders to be offered rewards link-up
Visa following MasterCard in groundbreaking agreement
Visa has announced a partnership  to roll out an instant rewards loyalty scheme including cashback, to all Visa cardholders across Australia. Read more ...

article thumbnail News - Company newsThursday, 06 September 2018

Mobile loyalty and rewards company raises US$20m for a technology leapfrog
A company which claims to be Southeast Asia’s largest mobile loyalty and rewards platform raised over US$20 million in a Series B round. Read more ...

article thumbnail News - Financial ServicesTuesday, 04 September 2018

Google in Mastercard deal to access offline spending
Companies insist data is anonymised
Google has apparently bought Mastercard credit card data in the US to help it track users' offline spending in stores. It highlights the issue of consumers choosing to use recent privacy regulation to go “dark” and refuse to share their data. This is an ongoing problem for Google, because its business case is based on its ability to share consumer analytics with advertisers. Read more ...

News - Customer Insight
Tech brands dominate Loyalty rankings
Administrator - Tuesday, 18 September 2018

News - Company news
Patent claims could cost UK payments industry millions
Administrator - Friday, 14 September 2018

News - Comment
It's not price that keeps us returning to Amazon, it's convenience
Administrator - Thursday, 13 September 2018

News - Coalition Schemes
Special report Restaurant chains moving to an airline loyalty model
Administrator - Tuesday, 11 September 2018

News - Customer Insight
Balance needed between personalisation and privacy
Administrator - Tuesday, 11 September 2018

News - Company news
Saracens rugby chairman invests in Koin Rewards
Administrator - Friday, 07 September 2018

News - Financial Services
Lloyds glitch shows up faults in disaster recovery
Administrator - Thursday, 06 September 2018

News - Mobile Rewards
All Visa Australia cardholders to be offered rewards link-up
Administrator - Thursday, 06 September 2018

News - Company news
Mobile loyalty and rewards company raises US$20m for a technology leapfrog
Administrator - Thursday, 06 September 2018

News - Financial Services
Google in Mastercard deal to access offline spending
Administrator - Monday, 03 September 2018

News - Customer Insight
Comment Utililty churn costs £25 billion, but what incentive is there to stay?
Administrator - Monday, 03 September 2018

News - Company news
Aimia forced to sell Aeroplan
Administrator - Thursday, 30 August 2018

News - Travel
Are airline loyalty programmes complicated on purpose? If so, why?
Administrator - Wednesday, 29 August 2018

News - Coalition Schemes
Being more Virgin
Administrator - Thursday, 23 August 2018

News - Hospitality
See you at Hotel & Spa Tech Live
Administrator - Thursday, 16 August 2018

News - Company news
Aimia forced to sell Aeroplan
Administrator - Thursday, 30 August 2018

News - Financial Services
First blockchain loyalty programme launched at scale
Administrator - Tuesday, 31 July 2018

News - Reward Schemes
Travel rewards platform wants you to play games for cryptocurrency
Administrator - Tuesday, 31 July 2018

News - Company news
Aimia shares at six month high as main shareholder backs Aeroplan
Administrator - Wednesday, 08 August 2018

News - Coalition Schemes
Being more Virgin
Administrator - Thursday, 23 August 2018

News - Reward Schemes
Avios seeks partners to revolutionise customer loyalty
Administrator - Friday, 03 August 2018

News - Travel
Latest airline to ask for blockchain proposals
Administrator - Monday, 06 August 2018

News - Customer Insight
Shoppers more loyal to Aldi and Lidl than Waitrose
Administrator - Monday, 30 July 2018

News - Mobile Rewards
Starbucks digital push adds 6 million to loyalty programme
Administrator - Tuesday, 31 July 2018

News - Travel
Hyatt Hotels in strategic loyalty alliance
Administrator - Tuesday, 07 August 2018

News - Reward Schemes
Nectar warns customers of birthday scam
Administrator - Thursday, 16 August 2018

News - Company news
When it’s not worth your company reputation
Administrator - Wednesday, 08 August 2018

News - Travel
Airline loyalty programmes having a great year
Administrator - Tuesday, 14 August 2018

News - Mobile Rewards
Chase bank concedes to Samsung Pay - with a rewards incentive
Administrator - Tuesday, 31 July 2018

News - Customer Insight
Comment Utililty churn costs £25 billion, but what incentive is there to stay?
Administrator - Monday, 03 September 2018

News - Mobile Rewards
Blimey! Legere of the Uncarrier is launching a loyalty programme
Administrator - Thursday, 16 August 2018

News - Financial Services
New FCA rules makes it easier for consumers to compare
Administrator - Wednesday, 15 August 2018

News - Travel
Are airline loyalty programmes complicated on purpose? If so, why?
Administrator - Wednesday, 29 August 2018

News - Customer Insight
Balance needed between personalisation and privacy
Administrator - Tuesday, 11 September 2018

article thumbnail News - Customer InsightTuesday, 18 September 2018

Tech brands dominate Loyalty rankings
Proving the Rule of Six

Of the top 100 product categories and brands in a new ranking of customer loyalty leaders, more than a third (35%) are tech companies engaged in digital technology, social networks and products. In fact, of the top 10 brands, only one is a non-tech firm. Read more ...

article thumbnail News - Company newsFriday, 14 September 2018

Patent claims could cost UK payments industry millions
Patents cover data capture for loyalty, the entire architecture and operating system and are device agnostic
An entrepreneur who filed patents ten years ago covering EPOS with screens has begun action to activate the ownership of this intellectual property. If he is successful, the UK card payments industry could face claims for many millions of pounds. Read more ...

article thumbnail News - CommentThursday, 13 September 2018

It's not price that keeps us returning to Amazon, it's convenience
John Lewis results sad but not surprising
I bought a stair-gate today. This should have been a fairly easy purchase, but it was made difficult because I hesitated in Aldi last month and missed their offer.  Read more ...

article thumbnail News - Coalition SchemesTuesday, 11 September 2018

Special report
Restaurant chains moving to an airline loyalty model

Big chains attracted by tiers to encourage spend and boost visits
Profiles of Starbucks, Restaurant Revolution, Wayback Burgers, TGI Fridays, Chick-fil-A
When Starbucks moves, people in loyalty are inclined to look, which is why its announcement during an earnings call that it would be making changes to its loyalty programme caused such a coffee stir. Read more ...

article thumbnail News - Customer InsightWednesday, 12 September 2018

Balance needed between personalisation and privacy
No distinguishing between channels for consumers

A study of 12,000 shoppers worldwide has concluded that shoppers may not actually want the personalised shopping experience most retailers are struggling to provide. Read more ...

article thumbnail News - Company newsFriday, 07 September 2018

Saracens rugby chairman invests in Koin Rewards
Koin Rewards, a blockchain loyalty play targeting the UK market has successfully closed its seed funding round, raising £350,000. Read more ...

article thumbnail News - Financial ServicesThursday, 06 September 2018

Lloyds glitch shows up faults in disaster recovery
Lack of customer communication with social media lethargy hampers response
New report highlights poor communication amongst banks
Can lessons be learnt from other sectors? Read more ...

article thumbnail News - Mobile RewardsThursday, 06 September 2018

All Visa Australia cardholders to be offered rewards link-up
Visa following MasterCard in groundbreaking agreement
Visa has announced a partnership  to roll out an instant rewards loyalty scheme including cashback, to all Visa cardholders across Australia. Read more ...

article thumbnail News - Company newsThursday, 06 September 2018

Mobile loyalty and rewards company raises US$20m for a technology leapfrog
A company which claims to be Southeast Asia’s largest mobile loyalty and rewards platform raised over US$20 million in a Series B round. Read more ...

article thumbnail News - Financial ServicesTuesday, 04 September 2018

Google in Mastercard deal to access offline spending
Companies insist data is anonymised
Google has apparently bought Mastercard credit card data in the US to help it track users' offline spending in stores. It highlights the issue of consumers choosing to use recent privacy regulation to go “dark” and refuse to share their data. This is an ongoing problem for Google, because its business case is based on its ability to share consumer analytics with advertisers. Read more ...

article thumbnail News - Customer InsightMonday, 03 September 2018

Comment
Utility churn costs £25 billion, but what incentive is there to stay?

Customer churn in utilities is costing UK businesses £25 billion, according to new research.

This is a statistic that must be very satisfying to the government, which has spent a great deal of money and time pushing consumers into a situation where to stay loyal is foolhardy due to weird pricing. Read more ...

article thumbnail News - Company newsThursday, 30 August 2018

Aimia forced to sell Aeroplan
Visa Canada among new owners
Grupo Aeromexico makes offer
It is hard not to feel numbed with shock on the news that Aimia has been forced to sell its prime asset, the Canada-based Aeroplan loyalty programme. Read more ...

article thumbnail News - TravelWednesday, 29 August 2018

Are airline loyalty programmes complicated on purpose?
If so, why?

JD Power Airline Loyalty Survey - winners and losers Read more ...

article thumbnail News - Coalition SchemesThursday, 23 August 2018

Being more Virgin
Challenges of running the diverse Virgin Group Company falls to industry veteran
Assessment and comment:
On the face of it, a loyalty programme that encompasses all the Virgin branded companies appears to be a no brainer. The difficulty was how to achieve this when the component parts are no longer under common ownership. Read more ...

article thumbnail News - Mobile RewardsThursday, 16 August 2018

Blimey! Legere of the Uncarrier is launching a loyalty programme
Free pizzas and shares on offer
It might be August, but talk off your sunglasses for a moment and pay attention. Uncarrier CEO John Legere (from the company formerly known as T-Mobile before it started differentiating itself from its rivals) is launching a loyalty programme. Read more ...

article thumbnail News - Reward SchemesThursday, 16 August 2018

Nectar warns customers of birthday scam
Nectar is warning loyalty programme members to watch out for a 10th anniversary double points offer that is a scam. Read more ...

News - HospitalityThursday, 16 August 2018

See you at Hotel & Spa Tech Live
Loyalty Magazine is attending Hotel & Spa Tech Live on September 25th & 26th at Excell and we would love you to come and say hello at our booth.
Read more ...

article thumbnail News - Financial ServicesWednesday, 15 August 2018

New FCA rules makes it easier for consumers to compare
How likely is it that a bank be recommended by users?

From today (15 August 2018), banks must publish information on how likely people would be to recommend their bank – as well as its online and mobile banking, branch and overdraft services – to friends, relatives or other businesses.  Read more ...

article thumbnail News - TravelTuesday, 14 August 2018

Airline loyalty programmes having a great year
Top seven US airlines all report bumper marketing (loyalty) revenue
Airlines are generating massive revenues from loyalty programs that likely account for a major proportion of their overall profits, according to a new analyst report. Read more ...

article thumbnail News - Company newsWednesday, 08 August 2018

Aimia shares at six month high as main shareholder backs Aeroplan
Mittleman says loyalty program is worth at least C$1 billion
Fight now on to block or raise Air Canada bid
Aimia timeline Read more ...

 
     
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