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17 DECEMBER 2017

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article thumbnail Friday, 15 December 2017

Amex offers perks for millennials
Card rewards existing buying behaviour Read more ...

 
     
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Latest feature
     
 
What are we going to do about Amazon?

Amazon has created an amazing business model – and made it even better.

It set up an online shopping portal (that incidentally, no-one really expected to work – remember when it was just about books?), made it really simple to buy online, with few questions asked about returns; made sure the delivery is swift, and within the time promised.

Read more ...
 
     
 
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 Latest news 
 
Month's news
 
   Most read  
 
     
 
article thumbnail News - TravelThursday, 14 December 2017

Eurostar launches revamped scheme
Two existing programmes combine Read more ...

article thumbnail News - Loyalty Magazine AwardsTuesday, 12 December 2017

Get yourself nominated for The Loyalty Magazine Awards 30 under 40 award
Alternatively, you could always nominate yourself (we won’t tell!)
Read more ...

News - Customer InsightMonday, 11 December 2017

Emojis struggle to get customers engaged
Age groups react differently to their use in marketing Read more ...

article thumbnail News - CommentThursday, 07 December 2017

A tale of the good and the also-ran for CX
I ordered a smart watch from Skagen a few weeks ago. It was for a Christmas present, and took a huge amount of choosing (they are all so lovely). Read more ...

article thumbnail News - Coalition SchemesTuesday, 05 December 2017

Ice partners with network for rewards
Agreement covers 2000 physical outlets plus online stores Read more ...

article thumbnail News - Retail LoyaltyFriday, 01 December 2017

Comment: Find out which Black Friday customers can become loyal
Black Friday offers bring a short-term revenue boost, but retailers must engage with deal hungry customers appropriately to drive a longer term relationship, argues Jason De Winne, UK general manager of ICLP. Read more ...

article thumbnail News - Coalition SchemesFriday, 01 December 2017

Diverse rewards key to hotel customer satisfaction
World of Hyatt moves up hospitality programme rankings Read more ...

article thumbnail News - Retail LoyaltyThursday, 30 November 2017

Loyalty gives way to promotions at Xmas
Discount supermarkets lure shoppers with offers
Read more ...

article thumbnail News - TravelWednesday, 29 November 2017

The most valuable airline loyalty programmes
Four US and two Japanese schemes in Top 10
Read more ...

article thumbnail News - Reward SchemesTuesday, 28 November 2017

7-Eleven expands rewards scheme
More products now available for points earning  
Read more ...

News - Travel
Eurostar launches revamped scheme
Liam McLoughlin - Thursday, 14 December 2017

News - Loyalty Magazine Awards
Get yourself nominated for The Loyalty Magazine Awards 30 under 40
Liam McLoughlin - Tuesday, 12 December 2017

News - Customer Insight
Emojis struggle to get customers engaged
Liam McLoughlin - Monday, 11 December 2017

News - Comment
A tale of the good and the also-ran for CX
Liam McLoughlin - Thursday, 07 December 2017

News - Coalition Schemes
Ice partners with network for rewards
Liam McLoughlin - Tuesday, 05 December 2017

News - Retail Loyalty
Comment: Find out which Black Friday customers can become loyal
Liam McLoughlin - Friday, 01 December 2017

News - Coalition Schemes
Diverse rewards key to hotel customer satisfaction
Liam McLoughlin - Friday, 01 December 2017

News - Retail Loyalty
Loyalty gives way to promotions at Xmas
Liam McLoughlin - Thursday, 30 November 2017

News - Travel
The most valuable airline loyalty programmes
Liam McLoughlin - Wednesday, 29 November 2017

News - Reward Schemes
7-Eleven expands rewards scheme
Liam McLoughlin - Tuesday, 28 November 2017

News - B2B
Travel agent programme rewards brand interaction
Liam McLoughlin - Monday, 27 November 2017

News - Financial Services
Challenger bank partners with Yoyo Wallet
Liam McLoughlin - Friday, 24 November 2017

News - Data Security
Comment: Best to be honest with customers, despite the consequences
Liam McLoughlin - Wednesday, 22 November 2017

News - Retail Loyalty
Havas Helia boss to head Tesco loyalty operation
Liam McLoughlin - Wednesday, 22 November 2017

News - Retail Loyalty
Shopping centre installs fast lane to avoid ‘slowed rage’
Liam McLoughlin - Tuesday, 21 November 2017

News - Travel
Air Canada customers get answers from Alexa
Liam McLoughlin - Friday, 17 November 2017

News - Loyalty Magazine Awards
New sponsors for The Loyalty Magazine Awards
Liam McLoughlin - Tuesday, 31 October 2017

News - Marketing
Magneds launches Danish supermarket promotion
Liam McLoughlin - Friday, 27 October 2017

News - Retail Loyalty
Major German retailers launch gift cards
Liam McLoughlin - Monday, 30 October 2017

News - Comment
Comment: I’m in love with Apple
Liam McLoughlin - Friday, 03 November 2017

News - Customer Insight
Only 17% feel valued by brands
Liam McLoughlin - Thursday, 02 November 2017

News - Mobile Rewards
Spar starts loyalty and payments app rollout
Liam McLoughlin - Monday, 23 October 2017

News - Loyalty Magazine Awards
Get yourself nominated for The Loyalty Magazine Awards 30 under 40
Liam McLoughlin - Tuesday, 12 December 2017

News - Mobile Rewards
Marriott introduces new rewards app
Liam McLoughlin - Wednesday, 15 November 2017

News - Coalition Schemes
Ooredoo scheme tops 2m Oman users
Liam McLoughlin - Friday, 10 November 2017

News - Customer Insight
58% of customer loyalty accounts are inactive
Liam McLoughlin - Wednesday, 25 October 2017

News - Coalition Schemes
PINS buys up foreign subsidiaries to create fintech currency
Liam McLoughlin - Friday, 10 November 2017

News - Reward Schemes
New accounting reporting standards for loyalty
Liam McLoughlin - Friday, 20 October 2017

News - Customer Insight
The rise of the male shopper
Liam McLoughlin - Friday, 03 November 2017

News - Retail Loyalty
Manufacturers sign up for system to by-pass supermarkets
Liam McLoughlin - Wednesday, 01 November 2017

News - Retail Loyalty
Polish POS loyalty offering to roll out in Finland
Liam McLoughlin - Monday, 06 November 2017

News - Customer Insight
Merchants fail to meet post-purchase customer expectations
Liam McLoughlin - Thursday, 09 November 2017

News - Coalition Schemes
Alitalia relaunches MilleMiglia programme
Liam McLoughlin - Tuesday, 07 November 2017

News - Customer Insight
EE rated top for telco customer satisfaction
Liam McLoughlin - Wednesday, 08 November 2017

News - Coalition Schemes
Magnuson-profile
Liam McLoughlin - Wednesday, 01 November 2017

News - Hospitality
Global Hotel Alliance appoints head of loyalty
Liam McLoughlin - Monday, 13 November 2017

article thumbnail News - TravelThursday, 14 December 2017

Eurostar launches revamped scheme
Two existing programmes combine Read more ...

article thumbnail News - Loyalty Magazine AwardsTuesday, 12 December 2017

Get yourself nominated for The Loyalty Magazine Awards 30 under 40 award
Alternatively, you could always nominate yourself (we won’t tell!)
Read more ...

News - Customer InsightMonday, 11 December 2017

Emojis struggle to get customers engaged
Age groups react differently to their use in marketing Read more ...

article thumbnail News - CommentThursday, 07 December 2017

A tale of the good and the also-ran for CX
I ordered a smart watch from Skagen a few weeks ago. It was for a Christmas present, and took a huge amount of choosing (they are all so lovely). Read more ...

article thumbnail News - Coalition SchemesTuesday, 05 December 2017

Ice partners with network for rewards
Agreement covers 2000 physical outlets plus online stores Read more ...

article thumbnail News - Retail LoyaltyFriday, 01 December 2017

Comment: Find out which Black Friday customers can become loyal
Black Friday offers bring a short-term revenue boost, but retailers must engage with deal hungry customers appropriately to drive a longer term relationship, argues Jason De Winne, UK general manager of ICLP. Read more ...

article thumbnail News - Coalition SchemesFriday, 01 December 2017

Diverse rewards key to hotel customer satisfaction
World of Hyatt moves up hospitality programme rankings Read more ...

article thumbnail News - Retail LoyaltyThursday, 30 November 2017

Loyalty gives way to promotions at Xmas
Discount supermarkets lure shoppers with offers
Read more ...

article thumbnail News - TravelWednesday, 29 November 2017

The most valuable airline loyalty programmes
Four US and two Japanese schemes in Top 10
Read more ...

article thumbnail News - Reward SchemesTuesday, 28 November 2017

7-Eleven expands rewards scheme
More products now available for points earning  
Read more ...

article thumbnail News - B2BMonday, 27 November 2017

Travel agent scheme rewards brand interaction
Gamification-based incentives for each cruise booking Read more ...

article thumbnail News - Financial ServicesFriday, 24 November 2017

Challenger bank partners with Yoyo Wallet
Open Banking API enables automatic reward points collection Read more ...

article thumbnail News - Data SecurityWednesday, 22 November 2017

Comment: Best to be honest with customers, despite the consequences
Uber’s new CEO Dara Khosrowshahi has come clean and admitted that the taxi hailing company was hacked but that the company chose not to notify either regulators or those affected. Read more ...

article thumbnail News - Retail LoyaltyWednesday, 22 November 2017

Havas helia boss to head Tesco loyalty operation
Newly created role will lead Clubcard scheme
Read more ...

article thumbnail News - Retail LoyaltyTuesday, 21 November 2017

Shopping centre fast lane to avoid ‘slowed rage’
Quickest customers can click & collect at speed
Read more ...

article thumbnail News - TravelFriday, 17 November 2017

Air Canada customers get answers from Alexa
Devices will provide flight information in response to spoken questions Read more ...

article thumbnail News - HospitalityThursday, 16 November 2017

Hotel group rewards members for ordering takeaways
Partnerships with restaurant reservation and food ordering services  Read more ...

article thumbnail News - Mobile RewardsWednesday, 15 November 2017

Marriott introduces new rewards app
Points can be used for purchases at partner online merchants Read more ...

article thumbnail News - TravelTuesday, 14 November 2017

European airlines follow US loyalty model
Schemes pared back to award highest spending flyers Read more ...

article thumbnail News - Customer InsightTuesday, 14 November 2017

Banks lose grip on the under-35s
Storm brewing for lenders unless they engage more Read more ...

 
     
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