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20 FEBRUARY 2019

 

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article thumbnail Monday, 18 February 2019

Avios partners to bring points to banking app
More transparency for points balanceThis is the first of what Loyalty Magazine understands will be a growing list of current accounts linked with Avios. Read more ...

 
     

Latest feature
     
 

GDPR and Loyalty - a marriage made in heaven?
Simon Hinks, director, Parallel Marketing assesses data regulation as an opportunity

Read more ...
 
     
 
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article thumbnail News - Customer InsightThursday, 14 February 2019

Customers expecting more than they are receiving
Why can't companies be more Google?

Customer service expectations are being raised with the development of artificial intelligence applications. So much so that companies are being pressed to provide ‘SuperService” according to a new report.
Read more ...

article thumbnail News - Retail LoyaltyWednesday, 13 February 2019

How about this for a piece of reverse engineering loyalty?
Those who remember (with fondness) spending hours on the floor constructing models using plastic bricks will be excited that Lego is launching a limited edition range of clothes for adults. The difficult part (and there is always a difficult part with Lego) is that the clothes are only available to buy from inside an empty physical shop using the Snapchat app. Read more ...

article thumbnail News - Customer InsightTuesday, 12 February 2019

What brands do students admire most?
CSR raised in importance
It will all change when they reach the big world of work, but for students, the brands that are most admired for a range of factors including quality, innovation, inspring content, environmental footprint and impact on society are …… Read more ...

article thumbnail News - Retail LoyaltyFriday, 08 February 2019

Target expanding loyalty to fill credit card gap
Programme to provide analytics on non-Redcard customers
Mobile acceptance coming soon
Read more ...

article thumbnail News - Company newsThursday, 07 February 2019

Barclays leads £10m funding round for Bink
*Proposition to provide a marketplace for loyalty programmes back on the agenda
*Lee Clarke and Greg Gormley no longer part of the management team
*Interview with Mike Jordan, CEO here on Monday

Barclays has become a minority stakeholder in Bink, having taken part in its recent oversubscribed £10m funding round. A statement said “Barclays and Bink will work in collaboration to deliver a ground-breaking experience for Barclays customers”. Read more ...

article thumbnail News - Loyalty Magazine AwardsWednesday, 06 February 2019

Don't miss the deadline: just 10 days left to get your entries in!

There are just 10 days left to submit your entry for The Loyalty Magazine Awards 2019. Still time to explain in 1,000 words what your company is doing that differentiates it as a brand and reinforces customer loyalty. But you have to enter to win!

Don't forget: Entries close on February 14th so please hurry up. You will regret it if you don't enter.

For more information go to: https://www.theloyaltymagazineawards.com/
Read more ...

article thumbnail News - HospitalityWednesday, 06 February 2019

Discuss: Is it OK to award loyalty points to someone eating a competitive brand pizza?
Secondary question: Are they correct in their assumption this will create even greater customer loyalty to them?
Domino's promoted a limited-time addition to its rewards program that kicked off the day before the US Super Bowl Sunday, one of the top five days of the year in the ever-competitive pizza industry. The leading pizza chain gave away points for any brand of pizza. Someone could even heat up frozen pizza and earn points. Read more ...

article thumbnail News - HospitalityTuesday, 05 February 2019

Direct booking better than OTA for loyalty
Revisited study confirms earlier findings
Direct booking with hotel brands creates more customer loyalty than OTA booking.  Read more ...

article thumbnail News - TravelMonday, 04 February 2019

Airline offers rewards to businesses as well as flying employees
Small- and medium-sized businesses are being tempted with an airline loyalty programme that rewards both businesses as well as its travelling employees. Read more ...

article thumbnail News - Customer InsightThursday, 31 January 2019

UK utility companies criticised for lack of communication
Consumers want new breed for better experience
While utility companies have greater access to consumers than ever before, the majority of UK customers still feel they are being left in the dark, according to research, both about day to day issues, and in times of crisis. Read more ...

News - Customer Insight
Customers expecting more than they are receiving
Administrator - Thursday, 14 February 2019

News - Retail Loyalty
How about this for a piece of reverse engineering loyalty?
Administrator - Wednesday, 13 February 2019

News - Customer Insight
What brands do students admire most?
Administrator - Tuesday, 12 February 2019

News - Retail Loyalty
Target expanding loyalty to fill credit card gap
Administrator - Friday, 08 February 2019

News - Company news
Barclays leads £10m funding round for Bink
Administrator - Thursday, 07 February 2019

News - Loyalty Magazine Awards
Don't miss the deadline: just 10 days left to get your entries in!
Administrator - Wednesday, 06 February 2019

News - Hospitality
Direct booking better than OTA for loyalty
Administrator - Tuesday, 05 February 2019

News - Travel
Airline offers rewards to businesses as well as flying employees
Administrator - Monday, 04 February 2019

News - Customer Insight
UK utility companies criticised for lack of communication
Administrator - Thursday, 31 January 2019

News - Customer Insight
Marketers underestimating how loyal consumers are
Administrator - Thursday, 31 January 2019

News - Blockchain
Blockchain Loyalty programme for MVNO
Administrator - Wednesday, 30 January 2019

News - Blockchain
Fujitsu to use blockchain for settlement and electricity
Administrator - Wednesday, 30 January 2019

News - Blockchain
Shinhan Card achieves first cross-border blockchain transaction
Administrator - Wednesday, 30 January 2019

News - Blockchain
Amazon uses Indonesia blockchain loyalty system to gain data
Administrator - Wednesday, 30 January 2019

News - Travel
New owners and CEO for travel technology firm
Administrator - Tuesday, 29 January 2019

News - Reward Schemes
Infor to launch a loyalty programme
Administrator - Tuesday, 29 January 2019

News - Coalition Schemes
Curve card widens Amex acceptance and offers double rewards
Administrator - Tuesday, 29 January 2019

News - Coalition Schemes
Monzo adds Flux to enhance merchant analytics
Administrator - Monday, 28 January 2019

News - Financial Services
UK Payments regulator to probe card-acquiring services
Administrator - Thursday, 24 January 2019

News - Company news
Big guys suffer major fines with warnings of more to come
Administrator - Tuesday, 22 January 2019

News - Loyalty Magazine Awards
Are you a trendsetter, a challenger and an achiever?
Administrator - Tuesday, 22 January 2019

News - Travel
JAL in partnership for marketplace loyalty
Administrator - Tuesday, 22 January 2019

News - Company news
Air Canada completes purchase of Aeroplan
Administrator - Friday, 11 January 2019

News - Loyalty Magazine Awards
Are you a trendsetter, a challenger and an achiever?
Administrator - Tuesday, 22 January 2019

News - Financial Services
Australian card issuers compete with card linked offers
Administrator - Thursday, 10 January 2019

News - Travel
Business travellers believe loyalty rewards are a right
Administrator - Wednesday, 09 January 2019

News - Company news
Big guys suffer major fines with warnings of more to come
Administrator - Tuesday, 22 January 2019

News - Mobile Rewards
US$1m reward for transformative idea for 5G
Administrator - Wednesday, 09 January 2019

News - Financial Services
Big payment names join up for missguided mission
Administrator - Tuesday, 08 January 2019

News - Retail Loyalty
Discounting shown to have customer retention negative impact
Administrator - Monday, 07 January 2019

News - Marketing
Mastercard name dropped from branding
Administrator - Tuesday, 08 January 2019

News - Loyalty Magazine Awards
Don't miss the deadline: just 10 days left to get your entries in!
Administrator - Wednesday, 06 February 2019

News - Customer Insight
Marketers underestimating how loyal consumers are
Administrator - Thursday, 31 January 2019

News - Blockchain
Shinhan Card achieves first cross-border blockchain transaction
Administrator - Wednesday, 30 January 2019

News - Customer Insight
UK utility companies criticised for lack of communication
Administrator - Thursday, 31 January 2019

News - Company news
Barclays leads £10m funding round for Bink
Administrator - Thursday, 07 February 2019

News - Retail Loyalty
Sephora uses AI to achieve 11% sales increase
Administrator - Friday, 18 January 2019

News - Customer Insight
New leaders emerging in customer loyalty says MIT Sloan review
Administrator - Friday, 18 January 2019

News - Reward Schemes
Infor to launch a loyalty programme
Administrator - Tuesday, 29 January 2019

News - Financial Services
UK Payments regulator to probe card-acquiring services
Administrator - Thursday, 24 January 2019

News - Travel
New owners and CEO for travel technology firm
Administrator - Tuesday, 29 January 2019

article thumbnail News - Customer InsightThursday, 14 February 2019

Customers expecting more than they are receiving
Why can't companies be more Google?

Customer service expectations are being raised with the development of artificial intelligence applications. So much so that companies are being pressed to provide ‘SuperService” according to a new report.
Read more ...

article thumbnail News - Retail LoyaltyWednesday, 13 February 2019

How about this for a piece of reverse engineering loyalty?
Those who remember (with fondness) spending hours on the floor constructing models using plastic bricks will be excited that Lego is launching a limited edition range of clothes for adults. The difficult part (and there is always a difficult part with Lego) is that the clothes are only available to buy from inside an empty physical shop using the Snapchat app. Read more ...

article thumbnail News - Customer InsightTuesday, 12 February 2019

What brands do students admire most?
CSR raised in importance
It will all change when they reach the big world of work, but for students, the brands that are most admired for a range of factors including quality, innovation, inspring content, environmental footprint and impact on society are …… Read more ...

article thumbnail News - Retail LoyaltyFriday, 08 February 2019

Target expanding loyalty to fill credit card gap
Programme to provide analytics on non-Redcard customers
Mobile acceptance coming soon
Read more ...

article thumbnail News - Company newsThursday, 07 February 2019

Barclays leads £10m funding round for Bink
*Proposition to provide a marketplace for loyalty programmes back on the agenda
*Lee Clarke and Greg Gormley no longer part of the management team
*Interview with Mike Jordan, CEO here on Monday

Barclays has become a minority stakeholder in Bink, having taken part in its recent oversubscribed £10m funding round. A statement said “Barclays and Bink will work in collaboration to deliver a ground-breaking experience for Barclays customers”. Read more ...

article thumbnail News - Loyalty Magazine AwardsWednesday, 06 February 2019

Don't miss the deadline: just 10 days left to get your entries in!

There are just 10 days left to submit your entry for The Loyalty Magazine Awards 2019. Still time to explain in 1,000 words what your company is doing that differentiates it as a brand and reinforces customer loyalty. But you have to enter to win!

Don't forget: Entries close on February 14th so please hurry up. You will regret it if you don't enter.

For more information go to: https://www.theloyaltymagazineawards.com/
Read more ...

article thumbnail News - HospitalityWednesday, 06 February 2019

Discuss: Is it OK to award loyalty points to someone eating a competitive brand pizza?
Secondary question: Are they correct in their assumption this will create even greater customer loyalty to them?
Domino's promoted a limited-time addition to its rewards program that kicked off the day before the US Super Bowl Sunday, one of the top five days of the year in the ever-competitive pizza industry. The leading pizza chain gave away points for any brand of pizza. Someone could even heat up frozen pizza and earn points. Read more ...

article thumbnail News - HospitalityTuesday, 05 February 2019

Direct booking better than OTA for loyalty
Revisited study confirms earlier findings
Direct booking with hotel brands creates more customer loyalty than OTA booking.  Read more ...

article thumbnail News - TravelMonday, 04 February 2019

Airline offers rewards to businesses as well as flying employees
Small- and medium-sized businesses are being tempted with an airline loyalty programme that rewards both businesses as well as its travelling employees. Read more ...

article thumbnail News - Customer InsightThursday, 31 January 2019

UK utility companies criticised for lack of communication
Consumers want new breed for better experience
While utility companies have greater access to consumers than ever before, the majority of UK customers still feel they are being left in the dark, according to research, both about day to day issues, and in times of crisis. Read more ...

article thumbnail News - Customer InsightThursday, 31 January 2019

Marketers underestimating how loyal consumers are
Retail and fashion the biggest offenders

Marketers are not even close to understanding what makes consumers loyal to fashion and  retail brands. Read more ...

article thumbnail News - BlockchainWednesday, 30 January 2019

Blockchain Loyalty programme for MVNO
Free choice of reward

Miracle Tele (blockchain based Mobile Virtual Network Operator / MVNO) has announced the public launch of a loyalty rewards program which it has been piloting with token-holders and investors since last October. Read more ...

article thumbnail News - BlockchainWednesday, 30 January 2019

Fujitsu to use blockchain for settlement and electricity
System first trialled for blockchain loyalty
Japanese IT firm Fujitsu which launched a blockchain based loyalty scheme for the retail sector in June last year, has followed this with two other major projects. Read more ...

article thumbnail News - BlockchainWednesday, 30 January 2019

Shinhan Card achieves first cross-border blockchain transaction
Reward points used for proof of concept
Shinhan Card, which is affiliated with one of the largest financial banking groups in Korea used loyalty points for its first international transaction and a blockchain as a validator.
Read more ...

article thumbnail News - BlockchainWednesday, 30 January 2019

Amazon uses Indonesia blockchain loyalty system to gain data
Farmers rewarded for sharing stats
A rice farming reward system using a blockchain is being used by Amazon’s chief technology officer as an example of how a reward mechanism can be effective for gaining data. Read more ...

article thumbnail News - TravelTuesday, 29 January 2019

New owners and CEO for travel technology firm
Private equity gets control of disruptor and facilitator
Switchfly has new owners and a new CEO after a take-over by private equity. Read more ...

article thumbnail News - Reward SchemesTuesday, 29 January 2019

Infor to launch a loyalty programme
CrowdTwist wins mega-loyalty project
Enterprise Cloud Software company Infor is to launch a loyalty programme using the CrowdTwist solution.
Read more ...

article thumbnail News - Coalition SchemesTuesday, 29 January 2019

Curve card widens Amex acceptance and offers double rewards
Aggregator achieves ground breaking merchant proposition

Curve card, the UK based wallet style aggregator has achieved a phenomenal merchant acquiring achievement by offering Amex acceptance at Mastercard accepting merchants. Read more ...

article thumbnail News - Coalition SchemesMonday, 28 January 2019

Monzo adds Flux to enhance merchant analytics
Itemised receipts, loyalty points, personalised offers and messaging
Monzo has partnered with fintech startup Flux to bring itemised receipts and loyalty points to its banking app. Monzo is the UK challenger bank that now boasts 1.5 million current account customers. Read more ...

article thumbnail News - Financial ServicesThursday, 24 January 2019

UK Payments regulator to probe card-acquiring services
The UK Payment Systems Regulator said on Thursday that it will carry out a market review of card-acquiring services which it suggest are not working for merchants, and therefore not for consumers. Read more ...

 
     
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