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15 NOVEMBER 2018

 

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article thumbnail Friday, 09 November 2018

Gartner says 80% of heritage companies will fail to survive
Traditional companies will struggle for relevance past 2030

We don’t want to depress you, but if you are working for what are now being called “heritage” firms, Gartner says you have an 80% change of going out of business by 2030. Read more ...

 
     

Latest feature
     
 

Loyalty versus subscription: Is this a boxing match?

A growing number of companies are choosing an Amazon style subscription model rather than loyalty rewards. Does this make business sense? A service provider argues her case with Loyalty Magazine.



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article thumbnail News - Financial ServicesThursday, 08 November 2018

Mastercard enables payment with rewards worldwide
Questions raised on the effect for the loyalty business case

Mastercard has thrown the proverbial cat among the pigeons with its announcement this week that it would be enabling customers to pay with loyalty reward points at any merchant on its network, worldwide. Read more ...

article thumbnail News - Customer InsightWednesday, 07 November 2018

Companies not listening to the voice of the customer

Three quarters (78%) of brands now measure customer satisfaction, but most admit that all the talk about the Voice of the Customer (VoC is little more than lip service. Read more ...

article thumbnail News - Company newsWednesday, 07 November 2018

Silicon Valley unicorn buys UK retail tech start-up
A UK tech company that has improved search and product placement to increase sales has been bought by a US unicorn.  Read more ...

article thumbnail News - CRMMonday, 05 November 2018

AI is an Irish priority, but implementation is low
33% planning AI for customer service “soon”

Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM). However, only 14% currently use AI solutions, and only 33% of organisations plan to implement AI in the immediate future for customer service management, according to new research. Read more ...

article thumbnail News - Reward SchemesFriday, 02 November 2018

Forgetful customers not using loyalty points, says Maritz
Reward Points Day created

US consumers disregard millions of unused points every year, which means many households are losing out on hundreds of dollars in value, according to Barry Kirk, VP of Maritz Loyalty. Read more ...

article thumbnail News - Customer InsightTuesday, 30 October 2018

SPECIAL REPORT
Almost all shoppers now buy online at some point
Free shipping more important than fast shipping

The extraordinary finding has emerged from a study  that 94% of all global consumers now shop online at some level. The 2018 Global Ecommerce Study  found that  35% of these online shoppers are making at least one purchase per week. Research from four separate studies contained in this report. Read more ...

article thumbnail News - Company newsFriday, 26 October 2018

Amazon chooses Amex for small business proposition
A deal made in loyalty heaven
If the retail industry aspires to be more Amazon, those in the payments business would dearly love to be more Amex. So the news that American Express has clinched the Amazon Small Business Card is a matchmakers dream.
This is what the marriage looks like in detail:
Read more ...

article thumbnail News - Customer InsightWednesday, 24 October 2018

Bots low down the list for consumer frustrations
Other bad call centre practices loathed much more

There are many frustrations greater than a bot. This is the chief finding of research from Genesys, which claims poor customer service was a much greater irritation. Read more ...

article thumbnail News - Loyalty Magazine AwardsTuesday, 23 October 2018

Entries now open for The Loyalty Magazine Awards 2019
Welcome to The Americas!
• Entries now invited from Europe, the Middle East, Africa, India, the whole of Asia and this year we invite The Americas to enter!
• We are now global!

A Loyalty Magazine Award is the most coveted award in Loyalty. People value the achievement of being judged the best among their peers and brands wear their Winner’s Seal with pride.

For the eighth year, we are proud to announce that entries are now open for The Loyalty Magazine Awards 2019 – and what an exciting year it promises to be. Read more ...

article thumbnail News - Corporate Social ResponsibilityTuesday, 23 October 2018

£877 penalty for staying loyal
Citizens Advice Bureau files "super-complaint"

The UK Citizens Advice Bureau has lodged a “super-complaint” with the competition watchdog, arguing that utility companies are unfairly overcharging loyal customers. 
 Read more ...
News - Financial Services
Mastercard enables payment with rewards worldwide
Administrator - Thursday, 08 November 2018

News - Customer Insight
Companies not listening to the voice of the customer
Administrator - Wednesday, 07 November 2018

News - Company news
Silicon Valley unicorn buys UK retail tech start-up
Administrator - Wednesday, 07 November 2018

News - CRM
AI is an Irish priority, but implementation is low
Administrator - Monday, 05 November 2018

News - Reward Schemes
Forgetful customers not using loyalty points, says Maritz
Administrator - Friday, 02 November 2018

News - Customer Insight
SPECIAL REPORT Almost all shoppers now buy online at some point
Administrator - Tuesday, 30 October 2018

News - Company news
Amazon chooses Amex for small business proposition
Administrator - Friday, 26 October 2018

News - Customer Insight
Bots low down the list for consumer frustrations
Administrator - Tuesday, 23 October 2018

News - Loyalty Magazine Awards
Entries now open for The Loyalty Magazine Awards 2019
Administrator - Tuesday, 23 October 2018

News - Corporate Social Responsibility
£877 penalty for staying loyal
Administrator - Tuesday, 23 October 2018

News - Company news
Entries now open for The Loyalty Magazine Awards 2019
Administrator - Monday, 22 October 2018

News - Company news
ASOS achieves by listening to Generation Z
Administrator - Thursday, 18 October 2018

News - Mobile Rewards
Smart homes seen as a ‘gamechanger for loyalty’
Administrator - Tuesday, 16 October 2018

News - Retail Loyalty
John Lewis and Waitrose trial joint loyalty programme
Administrator - Wednesday, 19 September 2018

News - Customer Insight
Bots low down the list for consumer frustrations
Administrator - Tuesday, 23 October 2018

News - Company news
Entries now open for The Loyalty Magazine Awards 2019
Administrator - Monday, 22 October 2018

News - Data Security
Crypto exchange to use rewards programme to ID customers
Administrator - Friday, 05 October 2018

News - Coalition Schemes
Fave and Grab combine to grow
Administrator - Thursday, 04 October 2018

News - Customer Insight
Travel brands top 'lack of loyalty' league
Liam McLoughlin - Monday, 01 October 2018

News - Data Security
Tesco Bank suffers first FCA cyber-crime fine
Administrator - Wednesday, 03 October 2018

News - Company news
Amazon chooses Amex for small business proposition
Administrator - Friday, 26 October 2018

News - Loyalty Magazine Awards
Entries now open for The Loyalty Magazine Awards 2019
Administrator - Tuesday, 23 October 2018

News - Hospitality
Hyatt integrates Exhale into its rewards scheme
Liam McLoughlin - Monday, 08 October 2018

News - Customer Insight
Tech brands dominate Loyalty rankings
Administrator - Tuesday, 18 September 2018

News - Customer Insight
Retailers are approaching customer loyalty backwards
Administrator - Thursday, 11 October 2018

News - Company news
ASOS achieves by listening to Generation Z
Administrator - Thursday, 18 October 2018

News - CRM
AI is an Irish priority, but implementation is low
Administrator - Monday, 05 November 2018

News - Financial Services
Mastercard enables payment with rewards worldwide
Administrator - Thursday, 08 November 2018

News - Mobile Rewards
Smart homes seen as a ‘gamechanger for loyalty’
Administrator - Tuesday, 16 October 2018

News - Customer Insight
SPECIAL REPORT Almost all shoppers now buy online at some point
Administrator - Tuesday, 30 October 2018

News - Company news
Why the Hyperledger Ethereum deal is important
Administrator - Friday, 12 October 2018

News - Corporate Social Responsibility
£877 penalty for staying loyal
Administrator - Tuesday, 23 October 2018

News - Reward Schemes
Forgetful customers not using loyalty points, says Maritz
Administrator - Friday, 02 November 2018

article thumbnail News - Financial ServicesThursday, 08 November 2018

Mastercard enables payment with rewards worldwide
Questions raised on the effect for the loyalty business case

Mastercard has thrown the proverbial cat among the pigeons with its announcement this week that it would be enabling customers to pay with loyalty reward points at any merchant on its network, worldwide. Read more ...

article thumbnail News - Customer InsightWednesday, 07 November 2018

Companies not listening to the voice of the customer

Three quarters (78%) of brands now measure customer satisfaction, but most admit that all the talk about the Voice of the Customer (VoC is little more than lip service. Read more ...

article thumbnail News - Company newsWednesday, 07 November 2018

Silicon Valley unicorn buys UK retail tech start-up
A UK tech company that has improved search and product placement to increase sales has been bought by a US unicorn.  Read more ...

article thumbnail News - CRMMonday, 05 November 2018

AI is an Irish priority, but implementation is low
33% planning AI for customer service “soon”

Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM). However, only 14% currently use AI solutions, and only 33% of organisations plan to implement AI in the immediate future for customer service management, according to new research. Read more ...

article thumbnail News - Reward SchemesFriday, 02 November 2018

Forgetful customers not using loyalty points, says Maritz
Reward Points Day created

US consumers disregard millions of unused points every year, which means many households are losing out on hundreds of dollars in value, according to Barry Kirk, VP of Maritz Loyalty. Read more ...

article thumbnail News - Customer InsightTuesday, 30 October 2018

SPECIAL REPORT
Almost all shoppers now buy online at some point
Free shipping more important than fast shipping

The extraordinary finding has emerged from a study  that 94% of all global consumers now shop online at some level. The 2018 Global Ecommerce Study  found that  35% of these online shoppers are making at least one purchase per week. Research from four separate studies contained in this report. Read more ...

article thumbnail News - Company newsFriday, 26 October 2018

Amazon chooses Amex for small business proposition
A deal made in loyalty heaven
If the retail industry aspires to be more Amazon, those in the payments business would dearly love to be more Amex. So the news that American Express has clinched the Amazon Small Business Card is a matchmakers dream.
This is what the marriage looks like in detail:
Read more ...

article thumbnail News - Customer InsightWednesday, 24 October 2018

Bots low down the list for consumer frustrations
Other bad call centre practices loathed much more

There are many frustrations greater than a bot. This is the chief finding of research from Genesys, which claims poor customer service was a much greater irritation. Read more ...

article thumbnail News - Loyalty Magazine AwardsTuesday, 23 October 2018

Entries now open for The Loyalty Magazine Awards 2019
Welcome to The Americas!
• Entries now invited from Europe, the Middle East, Africa, India, the whole of Asia and this year we invite The Americas to enter!
• We are now global!

A Loyalty Magazine Award is the most coveted award in Loyalty. People value the achievement of being judged the best among their peers and brands wear their Winner’s Seal with pride.

For the eighth year, we are proud to announce that entries are now open for The Loyalty Magazine Awards 2019 – and what an exciting year it promises to be. Read more ...

article thumbnail News - Corporate Social ResponsibilityTuesday, 23 October 2018

£877 penalty for staying loyal
Citizens Advice Bureau files "super-complaint"

The UK Citizens Advice Bureau has lodged a “super-complaint” with the competition watchdog, arguing that utility companies are unfairly overcharging loyal customers. 
 Read more ...
article thumbnail News - Company newsMonday, 15 October 2018

Entries now open for The Loyalty Magazine Awards 2019
Welcome to The Americas!
• Entries now invited from Europe, the Middle East, Africa, India, the whole of Asia and this year we invite The Americas to enter!
• We are now global!

A Loyalty Magazine Award is the most coveted award in Loyalty. People value the achievement of being judged the best among their peers and brands wear their Winner’s Seal with pride.

For the eighth year, we are proud to announce that entries are now open for The Loyalty Magazine Awards 2019 – and what an exciting year it promises to be. Read more ...

article thumbnail News - Company newsThursday, 18 October 2018

ASOS achieves by listening to Generation Z
Loyalty programme ditched for subscription delivery

Online fashion retailer ASOS (which posted impressive results this week) has cancelled its customer loyalty programme and replaced it with ASOS Premier, which smells very like Amazon Prime. Read more ...

article thumbnail News - Mobile RewardsTuesday, 16 October 2018

Smart homes seen as a ‘gamechanger for loyalty’
Samsung describes "massive stickiness" of a connected futureArtificial intelligence in devices that will turn our homes into connected spaces will be a gamechanger for loyalty, says Samsung, but privacy and security still need addressing. Read more ...

article thumbnail News - Company newsFriday, 12 October 2018

Why the Hyperledger Ethereum deal is important
Major blockchains announce alliance aims to "be more open" Read more ...

News - Customer InsightThursday, 11 October 2018

Retailers are approaching customer loyalty backwards
New survey says retailers not measuring correctly

Retailers are failing to measure the correct data to understand customer loyalty, and that is putting customer relationships and profitability at risk. Read more ...

article thumbnail News - HospitalityMonday, 08 October 2018

Hyatt integrates Exhale into its rewards scheme
Points can be earned for fitness classes and spa therapies
Read more ...

article thumbnail News - Data SecurityFriday, 05 October 2018

Crypto exchange to use rewards programme to ID customers
Crypto currencies used to launder US$88.6m, says report
Criminals becoming "early adopters" of new technology
Various stages of cybercrime explained

A cryptocurrency exchange that has been highlighted in a Wall Street Journal report as a huge channel for money laundering, is to introduce a rewards programme to gather user identities. Read more ...

article thumbnail News - Coalition SchemesThursday, 04 October 2018

Fave and Grab combine to grow
Fave and Grab, two of the leading online to offline (o2o) platforms in Southeast Asia, have announced a strategic partnership to accelerate growth for both platforms across the region. The partnership combines the strengths of Fave’s broad merchant network as well as its FaveDeals platform, with Grab’s large user base and growing ecosystem. Read more ...

article thumbnail News - Data SecurityWednesday, 03 October 2018

Tesco Bank suffers first FCA cyber-crime fine
Reputation damage to group inevitable

Tesco bank has been fined £16.4 million penalty for cyber hacking that occurred two years ago. This is the first cyber fine issued by the FCA in the UK. For Tesco, it is a massive hit for its reputation as a trusted retailer and will have implications for the whole organisation and even its loyalty programme membership. Read more ...

article thumbnail News - Customer InsightMonday, 01 October 2018

Travel brands top 'lack of loyalty' league
Need for more relevant offers and recommendations
Best rated travel brand by consumers comes in at lowly 67th

Read more ...

 
     
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