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24 MARCH 2019

 

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article thumbnail Thursday, 21 March 2019

Millennium Hotels simplifies loyalty offering
Focus on exclusivity and experiences

Millennium Hotels & Resorts has launched My Millennium Guest Reward Program with the intention of simplifying its loyalty offering. Read more ...

 
     

Latest feature
     
 
Experiential loyalty superceding wine clubs

California offerings range from your own barrel to a home dinner
US wineries are re-evaluating their loyalty offering, and moving away from the wine club and its order by the case proposition.

Read more ...
 
     
 
Don't miss
     
 
The Loyalty DebateIndustry experts Chuck Ehredt, CEO, Currency Alliance, Dan Truscott, Head of Business Development, Loyalty at Visa, and Iain Pringle of consultancy New World Loyalty discuss the big questions.

 
     
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 Latest news 
 
Month's news
 
   Most read  
 
     
 
article thumbnail News - HospitalityThursday, 21 March 2019

ALL the focus now on loyalty
Accor CEO to revamp 'rather dismal' programmeAccor hospitality group has appointed Ogilvy as global marketing and advertising agency as it plans the launch of its new ALL loyalty programme. Read more ...

article thumbnail News - Reports/DataTuesday, 19 March 2019

Make the returning easy
* Customers won’t come back after bad experience
* Rapid normalisation of returns

Retailers who don’t offer an easy returns process are losing sales and customer loyalty, with 84% of shoppers saying they won’t come back to a brand if they have a poor returns experience. Read more ...

article thumbnail News - HospitalityFriday, 15 March 2019

Chipotle launches rewards with Venmo
Integrated digital approach cuts order time by two thirds

Chipotle, the US fast casual dining chain is rolling out a new loyalty programme working with mobile wallet Venmo to publicise its proposition. Highlighting its ability to cater for those on special diets – everyone joining the programme gets free fries and guacamole with their first order after signing up. Read more ...

article thumbnail News - Retail LoyaltyThursday, 14 March 2019

Carrefour in China launches 100% digital loyalty programme
Eco, healthy and Jamie Oliver
Carrefour may be following a culling strategy in Europe, where it announced plans for 250 store closures in 2018, but in China profits are up 11% and announcements  coming thick and fast. Read more ...

article thumbnail News - Reward SchemesWednesday, 06 March 2019

Vodafone adds Drops to Voxi

Programme aimed at the under-30s

Vodafone is ramping up its loyalty programme for the under 30s with Voxi Drops and unlimited social media use. Read more ...

News - Coalition SchemesTuesday, 05 March 2019

The Loyalty Debate
Should my brand be in a loyalty coalition?
Do reward points really earn loyalty?
…should I be thinking about blockchain?

These, and other important questions, were covered in a debate held recently at the Visa Innovation Center in London, and convened by Annich McIntosh of Loyalty Magazine.
Currency Alliance was invited to participate along with Dan Truscott, Head of Business Development, Loyalty at Visa, and Iain Pringle of consultancy New World Loyalty.
Read more ...

article thumbnail News - Retail LoyaltyTuesday, 05 March 2019

Comment:
Urban farm concept being explored by Waitrose and John Lewis

There is something a little sad about the announcement from Waitrose and John Lewis that they are working on the concept of ‘urban farms’ in their stores that will enable customers to pick their own produce. Read more ...

article thumbnail News - Reward SchemesMonday, 04 March 2019

Ryanair following subscription model
New loyalty initiative has 10,000 member goal

Ryanair is following easyJet in offering paid for benefits for frequent flyers. Launching later this year is a programme that gives subscribers a host of benefits usually provided on a paid for basis for a fixed yearly price. In this way, Ryanair may encourage traveller loyalty amongst those who don’t have a better option. Read more ...

article thumbnail News - Reward SchemesMonday, 04 March 2019

Air Canada, American Express partner on loyalty programme
10 year agreement begins life after Aeroplan
Air Canada has signed a 10-year agreement with American Express which includes a new loyalty programme run on co-branded payment cards. Read more ...

article thumbnail News - Reward SchemesMonday, 04 March 2019

Nol Plus loyalty offers payment using points
Transport one of the redemption options

Dubai’s Roads and Transport Authority (RTA) has launched a new “Nol Plus” loyalty programme, so card users can earn points which can be used as payment. Read more ...

News - Hospitality
All focus now on loyalty
Administrator - Thursday, 21 March 2019

News - Reports/Data
Make the returning easy
Administrator - Tuesday, 19 March 2019

News - Hospitality
Chipotle launches rewards with Venmo
Administrator - Friday, 15 March 2019

News - Retail Loyalty
Carrefour in China launches 100% digital loyalty programme
Administrator - Thursday, 14 March 2019

News - Reward Schemes
Vodafone adds Drops to Voxi
Administrator - Wednesday, 06 March 2019

News - Coalition Schemes
The Loyalty Debate
Administrator - Tuesday, 05 March 2019

News - Retail Loyalty
Comment Urban farm concept being explored by Waitrose and John Lewis
Administrator - Tuesday, 05 March 2019

News - Reward Schemes
Ryanair following subscription mode
Administrator - Monday, 04 March 2019

News - Reward Schemes
Air Canada, American Express partner on loyalty programme
Administrator - Monday, 04 March 2019

News - Reward Schemes
Nol Plus loyalty offers payment using points
Administrator - Monday, 04 March 2019

News - Reward Schemes
Paytm First wants to be mother of subscriptions
Administrator - Monday, 04 March 2019

News - Loyalty Magazine Awards
Don't miss the deadline: just 10 days left to get your entries in!
Administrator - Wednesday, 06 February 2019

News - Company news
Barclays leads £10m funding round for Bink
Administrator - Thursday, 07 February 2019

News - Coalition Schemes
The Loyalty Debate
Administrator - Tuesday, 05 March 2019

News - Blockchain
Shinhan Card achieves first cross-border blockchain transaction
Administrator - Wednesday, 30 January 2019

News - Customer Insight
Marketers underestimating how loyal consumers are
Administrator - Thursday, 31 January 2019

News - Customer Insight
UK utility companies criticised for lack of communication
Administrator - Thursday, 31 January 2019

News - Reward Schemes
Infor to launch a loyalty programme
Administrator - Tuesday, 29 January 2019

News - Hospitality
Direct booking better than OTA for loyalty
Administrator - Tuesday, 05 February 2019

News - Company news
Closed loop multi-currency giftcard on a blockchain
Administrator - Wednesday, 20 February 2019

News - Retail Loyalty
Comment Urban farm concept being explored by Waitrose and John Lewis
Administrator - Tuesday, 05 March 2019

News - Retail Loyalty
How about this for a piece of reverse engineering loyalty?
Administrator - Wednesday, 13 February 2019

News - Retail Loyalty
Target expanding loyalty to fill credit card gap
Administrator - Friday, 08 February 2019

News - Customer Insight
What brands do students admire most?
Administrator - Tuesday, 12 February 2019

News - Travel
New owners and CEO for travel technology firm
Administrator - Tuesday, 29 January 2019

News - Blockchain
Blockchain Loyalty programme for MVNO
Administrator - Wednesday, 30 January 2019

News - Customer Insight
Customers expecting more than they are receiving
Administrator - Thursday, 14 February 2019

News - Travel
Airline offers rewards to businesses as well as flying employees
Administrator - Monday, 04 February 2019

News - Retail Loyalty
Carrefour in China launches 100% digital loyalty programme
Administrator - Thursday, 14 March 2019

News - Blockchain
Fujitsu to use blockchain for settlement and electricity
Administrator - Wednesday, 30 January 2019

article thumbnail News - HospitalityThursday, 21 March 2019

ALL the focus now on loyalty
Accor CEO to revamp 'rather dismal' programmeAccor hospitality group has appointed Ogilvy as global marketing and advertising agency as it plans the launch of its new ALL loyalty programme. Read more ...

article thumbnail News - Reports/DataTuesday, 19 March 2019

Make the returning easy
* Customers won’t come back after bad experience
* Rapid normalisation of returns

Retailers who don’t offer an easy returns process are losing sales and customer loyalty, with 84% of shoppers saying they won’t come back to a brand if they have a poor returns experience. Read more ...

article thumbnail News - HospitalityFriday, 15 March 2019

Chipotle launches rewards with Venmo
Integrated digital approach cuts order time by two thirds

Chipotle, the US fast casual dining chain is rolling out a new loyalty programme working with mobile wallet Venmo to publicise its proposition. Highlighting its ability to cater for those on special diets – everyone joining the programme gets free fries and guacamole with their first order after signing up. Read more ...

article thumbnail News - Retail LoyaltyThursday, 14 March 2019

Carrefour in China launches 100% digital loyalty programme
Eco, healthy and Jamie Oliver
Carrefour may be following a culling strategy in Europe, where it announced plans for 250 store closures in 2018, but in China profits are up 11% and announcements  coming thick and fast. Read more ...

article thumbnail News - Reward SchemesWednesday, 06 March 2019

Vodafone adds Drops to Voxi

Programme aimed at the under-30s

Vodafone is ramping up its loyalty programme for the under 30s with Voxi Drops and unlimited social media use. Read more ...

News - Coalition SchemesTuesday, 05 March 2019

The Loyalty Debate
Should my brand be in a loyalty coalition?
Do reward points really earn loyalty?
…should I be thinking about blockchain?

These, and other important questions, were covered in a debate held recently at the Visa Innovation Center in London, and convened by Annich McIntosh of Loyalty Magazine.
Currency Alliance was invited to participate along with Dan Truscott, Head of Business Development, Loyalty at Visa, and Iain Pringle of consultancy New World Loyalty.
Read more ...

article thumbnail News - Retail LoyaltyTuesday, 05 March 2019

Comment:
Urban farm concept being explored by Waitrose and John Lewis

There is something a little sad about the announcement from Waitrose and John Lewis that they are working on the concept of ‘urban farms’ in their stores that will enable customers to pick their own produce. Read more ...

article thumbnail News - Reward SchemesMonday, 04 March 2019

Ryanair following subscription model
New loyalty initiative has 10,000 member goal

Ryanair is following easyJet in offering paid for benefits for frequent flyers. Launching later this year is a programme that gives subscribers a host of benefits usually provided on a paid for basis for a fixed yearly price. In this way, Ryanair may encourage traveller loyalty amongst those who don’t have a better option. Read more ...

article thumbnail News - Reward SchemesMonday, 04 March 2019

Air Canada, American Express partner on loyalty programme
10 year agreement begins life after Aeroplan
Air Canada has signed a 10-year agreement with American Express which includes a new loyalty programme run on co-branded payment cards. Read more ...

article thumbnail News - Reward SchemesMonday, 04 March 2019

Nol Plus loyalty offers payment using points
Transport one of the redemption options

Dubai’s Roads and Transport Authority (RTA) has launched a new “Nol Plus” loyalty programme, so card users can earn points which can be used as payment. Read more ...

article thumbnail News - Reward SchemesMonday, 04 March 2019

Paytm First wants to be mother of subscriptions
Several programmes bundled into one
Paytm is launching a subscription loyalty initiative in India that covers several companies including Zomato, Eros Now, Sony Liv, Viu Premium, and Uber. Read more ...

article thumbnail News - Company newsThursday, 21 February 2019

Latest card-linked loyalty start-up gains funding
Second seed round over-subscribed

The concept of allowing consumers to consolidate multiple loyalty and points programmes into one mechanism is moving from a conceptually good idea to a fast moving express train. Read more ...

article thumbnail News - Company newsWednesday, 20 February 2019

Closed loop multi-currency giftcard on a blockchain
Solving the issue of multi-currencies for loyalty and gift cards

Tranxactor, working with technology company Kornchain, have released a ground-breaking multicurrency closed-loop gift card product which will use blockchain to create efficiencies, speed of transaction and cross-border usability. Read more ...

article thumbnail News - Financial ServicesWednesday, 20 February 2019

Payment brands rush to be heard
Mastercard goes sonic
Anna miaows

If you are one of those who feel it is a massive intrusion into your personal privacy and space when someone’s mobile phone makes a noise, then you may have to rethink your shopping plans.

A number of payments companies have been responding to the rise in popularity of voice to come up with sounds as part of their brand image and the biggest of these is Mastercard. Read more ...
article thumbnail News - Reward SchemesMonday, 18 February 2019

Avios partners to bring points to banking app
More transparency for points balanceThis is the first of what Loyalty Magazine understands will be a growing list of current accounts linked with Avios. Read more ...

article thumbnail News - Customer InsightThursday, 14 February 2019

Customers expecting more than they are receiving
Why can't companies be more Google?

Customer service expectations are being raised with the development of artificial intelligence applications. So much so that companies are being pressed to provide ‘SuperService” according to a new report.
Read more ...

article thumbnail News - Retail LoyaltyWednesday, 13 February 2019

How about this for a piece of reverse engineering loyalty?
Those who remember (with fondness) spending hours on the floor constructing models using plastic bricks will be excited that Lego is launching a limited edition range of clothes for adults. The difficult part (and there is always a difficult part with Lego) is that the clothes are only available to buy from inside an empty physical shop using the Snapchat app. Read more ...

article thumbnail News - Customer InsightTuesday, 12 February 2019

What brands do students admire most?
CSR raised in importance
It will all change when they reach the big world of work, but for students, the brands that are most admired for a range of factors including quality, innovation, inspring content, environmental footprint and impact on society are …… Read more ...

article thumbnail News - Retail LoyaltyFriday, 08 February 2019

Target expanding loyalty to fill credit card gap
Programme to provide analytics on non-Redcard customers
Mobile acceptance coming soon
Read more ...

article thumbnail News - Company newsThursday, 07 February 2019

Barclays leads £10m funding round for Bink
*Proposition to provide a marketplace for loyalty programmes back on the agenda
*Lee Clarke and Greg Gormley no longer part of the management team
*Interview with Mike Jordan, CEO here on Monday

Barclays has become a minority stakeholder in Bink, having taken part in its recent oversubscribed £10m funding round. A statement said “Barclays and Bink will work in collaboration to deliver a ground-breaking experience for Barclays customers”. Read more ...

 
     
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