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20 JANUARY 2019

 

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Total: 3728 results found.

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1. Be nice to me or I’ll go
(Features/Customer Insight)
Be nice to me or Ill go - Especially if you dont know my name Rudeness tops charts Retail is most definitely going through a period of uncertainty yet it is the really fixable problems like staff rudeness ...
Friday, 18 January 2019
Sephora uses AI to achieve 11% sales and loyalty leader title Data analytics and a strong loyalty programme are key tenets of the proposition Sephora, the multinational chain of personal care and beauty ...
Friday, 18 January 2019
New leaders emerging in customer loyalty says MIT Sloan review Businesses should learn from complaints $3.4 billion invested in AI Businesses should be encouraging customers to complain, and they should ...
Friday, 18 January 2019
4. 6th NEXTGEN PAYMENTS FORUM
(Events/General)
6th NEXTGEN PAYMENTS FORUM Innovation in a disruptive digital economy 4-5 April 2019, Limassol, Cyprus Link http://bit.ly/paymentsforum An elite gathering of the worlds leading financial ...
Thursday, 17 January 2019
Wishing a good journey to Marriott Bonvoy Combined hotel loyalty programme finally given a name Marriott will officially launch the Bonvoy name for its combined loyalty programme this week, with a launch ...
Wednesday, 16 January 2019
Air Canada completes purchase of Aeroplan Aimia in the enviable position of having unrestricted cash of over half a billion dollars says chairman Aimia plans for the cash outlined Air Canada has ...
Friday, 11 January 2019
Australian card issuers compete with card linked offers Issuers work hard to keep cardholders loyal with points bonuses A variety of card linked offers are available already this year in the Australian ...
Thursday, 10 January 2019
US$1m reward for transformative idea for 5G And don't forget to enter your million dollar winner in The Loyalty Magazine Awards (entries close Feb 14th) A telco company is offering a US$1 million reward ...
Wednesday, 09 January 2019
Business travellers believe loyalty rewards are a right Company policy often a sticking point It is easy to forget that customer loyalty is not always in the control of the person earning the points. Ask ...
Wednesday, 09 January 2019
Mastercard name dropped from branding Preparing for when card is no longer relevant to payments In 1966 it was called Interbank, then in 1968 it became mastercharge. 1979 saw the change to MasterCard ...
Tuesday, 08 January 2019
Big payment names join up for missguided mission Payments provider Klarna, SaaS platform Poq and online payment platform Stripe have joined forces to provide pay-later provision to shoppers wanting to ...
Tuesday, 08 January 2019
12. Positive predictions - hooray!
(Features/Contact Centres)
Positive predictions - hooray! Technology industry will be OK No GDPR 4% fines expected in 2019 Brexit will get sorted Reality check: hacking will continue What a great way to start the new year. Semafone, ...
Tuesday, 08 January 2019
The worst (and best) of the short-hauls An unrepresentative survey of just 8,000 people voted There is a certain comfort in having Ryanair yet again named the UKs least-liked short-haul airline.  ...
Monday, 07 January 2019
14. M&S appoints from loyalty elite
(News/Jobs & People)
M&S appoints from loyalty elite Loyalty Personality of the Year 2012 Andrew Mann has been headhunted by Marks and Spencers to the role of head of insight and customer loyalty. Andrew Mann has quite ...
Monday, 07 January 2019
Morrisons price cuts while discounters celebrate results 17 million bottles of wine, champagne and prosecco bought at Aldi in December Morrisons is paying little attention to research showing a reduction ...
Monday, 07 January 2019
Discounting shown to have customer retention negative impact Price cuts above 30% damages loyalty The Christmas and new year holiday season is being described as brutal for retailers, with a slew ...
Monday, 07 January 2019
Radisson Rewards launches points for charity cash Points redemption for monetary donations to SOS Childrens Villages Radisson Hotel Group and Radisson Rewards are partnering with SOS Children's Villages ...
Friday, 21 December 2018
Analytics & AI in Travel North America (14-15 March 2019, San Francisco) https://events.eyefortravel.com/san-francisco-summit/ The largest travel AI, analytics, pricing and digital marketing ...
Thursday, 20 December 2018
The Travel Acquisition & CX Summit (21-22 May 2019, London) https://events.eyefortravel.com/travel-distribution-summit-europe/ The largest senior-level meeting for Strategy, Innovation, eCommerce ...
Thursday, 20 December 2018
Marketing will be cancelled until further notice And loyalty will be turned on its head From the customer perspective, it looks likely that life will get a little easier in 2019, not least because companies ...
Thursday, 20 December 2018
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