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15 NOVEMBER 2018

 

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Total: 3663 results found.

Page 1 of 184
Loyalty versus subscription: Is this a boxing match? A growing number of companies are choosing an Amazon style subscription model rather than loyalty rewards. Does this make business sense? A service ...
Tuesday, 13 November 2018
2. Executing Shopper Insights
(Events/General)
Executing Shopper Insights is back 6th and 7th February 2019! This is an opportunity to tackle the integration of shopper insight strategies led by brands and retailers to engage customers, enhance the ...
Friday, 09 November 2018
3. Aviation Festival Asia
(Events/General)
Aviation Festival Asia returns on 27 28 February 2019 in Singapore and brings together 9 co-located events: World Low-Cost Congress, Aviation Marketing, Air IT, AirXperience, Aviation Human Capital, ...
Friday, 09 November 2018
Gartner says 80% of heritage companies will fail to survive Traditional companies will struggle for relevance past 2030 We dont want to depress you, but if you are working for what are now being called ...
Friday, 09 November 2018
Mastercard enables payment with rewards worldwide Questions raised on the effect for the loyalty business case Mastercard has thrown the proverbial cat among the pigeons with its announcement this week ...
Thursday, 08 November 2018
Companies not listening to the voice of the customer Three quarters (78%) of brands now measure customer satisfaction, but most admit that all the talk about the Voice of the Customer (VoC is little more ...
Wednesday, 07 November 2018
Silicon Valley unicorn buys UK retail tech start-up A UK tech company that has improved search and product placement to increase sales has been bought by a US unicorn.  Quotient Technology (NYSE: ...
Wednesday, 07 November 2018
AI is an Irish priority, but implementation is low 33% planning AI for customer service soon Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a ...
Monday, 05 November 2018
Forgetful customers not using loyalty points, says Maritz Reward Points Day created US consumers disregard millions of unused points every year, which means many households are losing out on hundreds ...
Friday, 02 November 2018
SPECIAL REPORT Almost all shoppers now buy online at some point Free shipping more important than fast shipping The extraordinary finding has emerged from a study  that 94% of all global consumers now ...
Tuesday, 30 October 2018
Loyalty cryptocurrency wants to disrupt the existing order Expansion into major world markets with blockchain Too many loyalty programmes chasing the same customers is an argument put forward for the huge ...
Tuesday, 30 October 2018
12. Department store bankruptcy –
(Features/Retail Loyalty)
Department store bankruptcy What it feels like from the consumer perspective It is always a sad moment when a familiar retailer throws in the towel. Names that have been part of our lives since we ...
Monday, 29 October 2018
Amazon chooses Amex for small business proposition A deal made in loyalty heaven If the retail industry aspires to be more Amazon, those in the payments business would dearly love to be more Amex. So the ...
Friday, 26 October 2018
Bots low down the list for consumer frustrations Other bad call centre practices loathed much more There are many frustrations greater than a bot. This is the chief finding of research from Genesys, which ...
Tuesday, 23 October 2018
Entries now open for The Loyalty Magazine Awards 2019 Welcome to The Americas! Entries now invited from Europe, the Middle East, Africa, India, the whole of Asia and this year we invite The Americas ...
Tuesday, 23 October 2018
16. £877 penalty for staying loyal
(News/Corporate Social Responsibility)
£877 penalty for staying loyal Citizens Advice Bureau files "super-complaint" The UK Citizens Advice Bureau has lodged a super-complaint with the competition watchdog, arguing that utility companies ...
Tuesday, 23 October 2018
Entries now open for The Loyalty Magazine Awards 2019 Welcome to The Americas! Entries now invited from Europe, the Middle East, Africa, India, the whole of Asia and this year we invite The Americas ...
Monday, 22 October 2018
ASOS achieves by listening to Generation Z Loyalty programme ditched for subscription delivery Online fashion retailer ASOS (which posted impressive results this week) has cancelled its customer loyalty ...
Thursday, 18 October 2018
Finding the sweet spot of investing in loyalty How much is too much? Article by Christopher Treadwell, Avios Commercial Director Loyal customers are often your biggest source of income. Indeed, it ...
Wednesday, 17 October 2018
Smart homes seen as a gamechanger for loyalty Samsung describes "massive stickiness" of a connected future Artificial intelligence in devices that will turn our homes into connected spaces will be a ...
Tuesday, 16 October 2018
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